Area Vice President, Client Success (R-20142)

Dun & Bradstreet, Inc.; Austin (TX); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Generous paid time off

Parental leave

Sick time

Education assistance

Volunteer days & donation matching

401k with company matching

Health & wellness benefits

Medical, dental & vision insurance

Job summary

Dun & Bradstreet, Inc. seeks a Senior Client Success Manager in Austin, TX to lead the client success function and drive value realization for strategic customers.

You will build and mentor a high-performing team, become a trusted advisor, and align client outcomes with product capabilities to ensure renewals and growth. You will leverage data to justify ROI, collaborate with Product, Sales, Support, and Ops, and travel as needed to support key accounts across geographies.

Qualifications

• 15+ years of post-sale client management experience leading a portfolio of high-touch enterprise and/or strategic accounts.
• Has technical acumen to connect client goals with product capabilities.
• Excellent business communication and presentation skills suitable for a global corporate environment.
• Experience with complex, multi-divisional, multi-geographical customers.
• Experience working with cross-functional teams (Product, Sales, Support, Ops).
• Willingness to travel at least 25% of the time.

Responsibilities

• Lead the Customer Success function to achieve customer satisfaction and strategic goals.
• Build and maintain a high-performing team through hiring, goal setting, and performance management.
• Be a trusted advisor to client organizations, deepening relationships with key stakeholders and driving ROI with our platform.
• Use data to improve team performance, build business cases, and drive product adoption across the client base.
• Set high expectations to meet operational targets through structured processes.
• Advocate for customers and maintain long-term relationships with C-level and VP stakeholders.
• Lead from the front with servant leadership and proactive account engagement.
• Collaborate with executive leadership to prioritize customer success initiatives.

Skills

Client management

Team leadership

Relationship building

Business acumen

Strategic thinking

Communication

Education

Bachelor's degree

Master's degree preferred

Tools

MS Excel

MS PowerPoint

MS Word

Job description

Shape the Future with Dun & Bradstreet

At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us!

The Client Success Management function is responsible for retaining existing business and drive salesgrowth through client adoption of Company products and services. Specialize in using deep industry,business processes and product expertise to increase product adoption and utilization. Post-sale clientpoint of contact accountable for value driven engagements across the customer retention lifecycleresulting in client renewals. May handle escalations and coordinate across other functional areas of theCompany

Essential Key Responsibilities

• Effectively lead the Customer Success function to achieve customer satisfaction, programmatic,business, and strategic goals
• Build and maintain a high performing team through effective hiring, goal setting, rewards, team buildingand performance management activities
• Become a trusted advisor to client organizations, deepening relationships with key stakeholders andensuring they achieve measurable success and ROI with our platform
• Utilize data to enhance team performance, build compelling business cases, and drive product adoptionacross the client base
• Set high expectations for your team, driving them to meet and exceed operational targets throughstructured and agile processes
• Serve as a strong advocate for our customers, building lasting relationships with C-level and VPstakeholders to ensure their long-term success
• Lead from the front, balancing servant leadership with a proactive, vocal approach to accountengagement
• Collaborate with executive leadership to prioritize customer success initiatives

Education and Experience

• 15+ years of relevant experience
• Bachelor's Required
• Master's Preferred

Additional Skills and/or Certifications

• Minimum of 10 years in a post-sale client management experience leading a portfolio of high-touch enterprise and/or strategic accounts
• Has technical acumen to understand and connect the clients’ business goals with our product abilities
• Highly articulate with excellent business communication (verbal and written) skills and presentation skills suitable for a global corporate environment
• Experience in working with complex, multi-divisional, multi-geographical customers
• Experience working with cross-functional teams (Product, Sales, Support, Ops)
• A bias for action
• Possesses excellent MS-Excel, MS-PowerPoint and MS-Word skills
• Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support ofdriving success
• Continuous growth mindset, keep learning through social experiences and relationships with stakeholder, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs
• Ability to travel for business at least 25% of the time

Benefits We Offer

• Generous paid time off in your first year, increasing with tenure.
• Up to 16 weeks 100% paid parental leaveafter one year of employment.
• Paid sick timeto care for yourselfor family members.
• Education assistanceand extensive training resources.
• Do GoodProgram: Paid volunteer days&donation matching.
• Competitive401k with company matching.
• Health & wellness benefits, including discounted Wellhubmembership rates.
• Medical, dental&vision insurancefor you,spouse/partner&dependents.

All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

Notice to Applicants: Please be advised that this job posting page is hosted and powered by Lever, a subsidiary of Employ Inc. Your use of this page is subject to Employ's Privacy Notice and Cookie Policy, which governs the processing of visitor data on this platform.

Equal Employment Opportunity (EEO): Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found here. We participate in E-Verify - The current poster can be found here.

Accommodations information for applicants with disabilities: Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to [e-mail] to let us know the nature of your accommodation request and your contact information.