Area Supervisor, Medical Records, Release of Information

Penn Medicine Lancaster General Health; Murrieta (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare provider is seeking an Area Supervisor to oversee scheduling and management of ROI Specialists across various client sites. The ideal candidate will ensure compliance with regulations, monitor performance, and support operational efficiency. This role requires strong communication skills, supervisory experience, and a solid understanding of HIPAA standards.

Qualifications

• 1 year supervisory/management experience in acute care setting.
• Knowledge of HIPAA privacy information standards required.
• Demonstrates excellence in written communication and interpersonal skills.

Responsibilities

• Manages workflow among on-site employees at multiple client sites.
• Conducts productivity and performance reviews for ROI Specialists.
• Approves employee schedules and bi-weekly payroll.

Skills

Communication

Customer Service

Teamwork

Education

High School Diploma/GED

Bachelor’s Degree in Health Information Management

Associates Degree in Business Administration

Tools

Microsoft Office Applications

Job description

The Area Supervisor is responsible for managing the daily scheduling of the ROI Specialists at specified client sites. The Area Supervisor will act as the liaison between MRO and Client Management staff to ensure that all ROI activities are compliant with established client policies, federal and state regulations and are completed in a timely manner.

• Coverage required for client sites the Murrieta area.

TASKS AND RESPONSIBILITIES:

Manages workflow among on-site employees at multiple client sites to ensure maximum productivity and quality standards are met.

Adjusts work assignments as needed to cover peak periods, leave and vacancies at the staffed hospital sites.

Provides coverage in event of backlogs, illness, vacation or leave of absence of ROI Specialists.

Performs Quality Assurance monitoring of work performance for the ROI Specialists.

In conjunction with and under the direction of the Area Manager, conducts productivity and work performance reviews for ROI Specialist in accordance with MRO/customer policies and procedures and Federal/State law.

In conjunction with and under the direction of the Area Manager, monitors performance and provides performance feedback for ROI Specialists.

Manages employee schedules and approves bi-weekly payroll to include approval of PTO requests

Promotes a positive self-image of MRO with emphasis on customer service by treating patients, co-workers, and medical center personnel with courtesy and respect. Responds to customer needs in a positive and efficient manner.

Provides support to the Area Manager as needed.

SKILLS|EXPERIENCE:

Minimum Qualifications:

• High School Diploma/GED required.
• Bachelor’s and/or Associates Degree in Health Information Management, Business Administration or health related field or equivalent experience is preferred.
• 1 years supervisory/management experience in acute care setting.
• Knowledge of HIPAA privacy information standards required.
• Demonstrates excellence in written communication and interpersonal skills.
• Proficiency in Microsoft Office Applications required.

Physical Requirements:

• Position requires standing, sitting, lifting to 20 pounds.
• Position is performed in office and hospital settings.
• Valid Driver’s license and ability to travel to client sites

*This job description reflects management’s assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned.

Qualifications Behaviors

Preferred

Loyal : Shows firm and constant support to a cause

Team Player : Works well as a member of a group

Dedicated : Devoted to a task or purpose with loyalty or integrity

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Self-Starter : Inspired to perform without outside help

Goal Completion : Inspired to perform well by the completion of tasks

Work-Life Balance : Inspired to perform well by having ample time to pursue work and interests outside of work

Job Security : Inspired to perform well by the knowledge that your job is safe

Equal Opportunity Employer
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