Area Supervisor / Medicaid Waiver Services / Residential Services

ResCare Community Living; Noblesville (IN); On-site; USD 48,000; Full time

Job summary

ResCare Community Living is seeking an Area Customer Service Manager in Noblesville, IN to lead operations management efficiently. This mid-senior level role involves supervising staff, enhancing client service quality, and ensuring compliance with health care regulations. The ideal candidate will possess a degree along with supervisory experience in a relevant field, overseeing staff development and documentation to assure the well-being of clients with developmental disabilities. Join us in making a difference in the lives of those we serve.

Qualifications

• One year of supervisory experience required.
• Experience managing systems, processes, and people.
• Experience providing services to individuals with developmental disabilities preferred.

Responsibilities

• Supervises provision of assistance to promote client well-being.
• Ensures activity schedules and health care procedures are followed.
• Conducts performance reviews and staff counseling.

Skills

Supervision

Staff Development

Documentation

Client Interaction

Safety Compliance

Education

BA/BS in Business, Health Care Administration, or Social Science

High School Diploma/GED with 3 years equivalent work experience

Job description

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Overview

Operations Management focuses on efficiently meeting the needs of our clients across various lines of business. If your passion is managing and developing staff to ensure quality care to help our clients live their best life, we encourage you to apply today!

Our Company

ResCare Community Living

Overview

Operations Management focuses on efficiently meeting the needs of our clients across various lines of business. If your passion is managing and developing staff to ensure quality care to help our clients live their best life, we encourage you to apply today!

Responsibilities

• Supervises the provision of assistance to person(s) served in order to promote their physical, social, and psychological well-being, including that staff interactions with person(s) served promotes the rights of the person(s) served to achieve an enhanced quality of life.
• Ensures that each person served has an activity schedule developed and implemented and monitors and ensures staff follows procedures to promote optimum health care and behavior supports, including the implementation of services outlined in person(s) served service plan, and staff training.
• Monitors and ensures staff completes all documentation as required to ensure quality services.
• Monitors labor hours and ensures assigned service sites are operating within budgetary guidelines.
• Responsible for client funds, receipts and proper documentation.
• Ensures that staff are deployed appropriately, and that staffing ratios are in compliance with regulatory and service plan requirements.
• Ensures schedules are prepared and posted in a timely manner, and efficiently utilizes staff.
• Conducts timely performance reviews and conducts staff counseling and corrective actions including work Improvement plans and follow-up.
• Provides timely and appropriate feedback and oversight on staff documentation, including daily progress notes, data sheets, and incident reports.
• Assists with the review and tracking of incident and accident reports and participates as needed with investigations involving persons served and employees at assigned service sites.
• Ensures applicable Occupational Safety Health Administration compliance standards are met and all related training occurs. Documents training and compliance in accordance with company and regulatory requirements.
• Other duties as assigned
  
  

Qualifications

• BA/BS in Business, Health Care Administration or a Social Science degree or High school diploma/GED and equivalent work experience of 3 years
• One year of supervisory experience required.
• Previous experience providing services and supports to individuals with developmental disabilities and/or related disorders preferred.
• Experience in managing systems, processes, and people.
• Must meet all agency requirements for pre-employment as required by company and/or State regulations.
• Based on geographical location, you may be required to be certified as a Food Service Director
  
  

About Our Line Of Business

ResCare Community Living, an affiliate of BrightSpring Health Services, has five decades of experience in the disability services field, providing support to individuals who need assistance with daily living due to an intellectual, developmental, or cognitive disability. We provide a comprehensive range of high-quality services, including: community living, adult host homes for adults regardless of disability, behavioral/mental health support, in-home pharmacy solutions, telecare and remote support, supported employment and training programs, and day programs. For more information, please visit www.rescarecommunityliving.com . Follow us on Facebook and LinkedIn .

Salary Range

USD $47,500.00 / Year

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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