Area Supervisor: Lead Store Ops & Customer Experience

Ross Stores; Naperville (IL); On-site; USD 22,730 - 23,419; Full time

Benefits offered by this job

Employee Assistance Program

401(k)

Medical/Dental/Vision Insurance

Job summary

Ross Stores in Naperville, Illinois, is seeking an Area Supervisor to manage store operations and supervise associates. The ideal candidate will have strong communication skills and customer service experience. Responsibilities include ensuring safety, assisting customers, and maintaining store presentation. This full-time role offers competitive pay ranging from $16.50 to $17.00 per hour, along with various employee benefits including healthcare and retirement options.

Qualifications

• Excellent verbal communication skills.
• Fluency in English is required.
• Prior Customer Service and supervisory experience preferred.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

• Supervise Associates and maintain a friendly shopping environment.
• Ensure safety protocols are followed.
• Handle customer service inquiries and maintain professionalism.
• Responsible for the cleanliness and organization of the store.

Skills

Excellent verbal communication skills

Fluency in English

Prior Customer Service experience

Supervisory experience

Tools

Point-of-sale equipment

Job description

Ross Stores in Naperville, Illinois, is seeking an Area Supervisor to manage store operations and supervise associates. The ideal candidate will have strong communication skills and customer service experience. Responsibilities include ensuring safety, assisting customers, and maintaining store presentation. This full-time role offers competitive pay ranging from $16.50 to $17.00 per hour, along with various employee benefits including healthcare and retirement options.