Area Supervisor: Lead Store Ops & Customer Experience

Ross Stores, Inc.; Kennewick (WA); On-site; USD 25,664 - 26,353; Full time

Benefits offered by this job

Accident insurance

Vision insurance

Associate discounts

Flexible spending account

Life insurance

Paid vacation

Job summary

Ross Stores, Inc. is hiring an Area Supervisor in Kennewick, WA. In this role, you will be responsible for overseeing daily operations, supervising associates, and ensuring a safe shopping environment. Your duties will include customer service, merchandising, and training staff. The ideal candidate has excellent communication skills and prior supervisory experience. The position offers a competitive hourly wage and benefits for full‑time associates including health insurance and performance bonuses.

Qualifications

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point‑of‑sale equipment and applications.
• Ability to perform basic mathematical calculations common in retail.
• Ability to work evenings and weekends.

Responsibilities

• Supervise Associates and manage daily store operations.
• Ensure a safe and secure shopping environment.
• Handle customer service interactions with professionalism.
• Manage general merchandising and inventory processes.
• Oversee front-end operations and employee training.
• Conduct administrative duties assigned by the Store Manager.

Skills

Excellent verbal communication skills

Fluency in English

Customer service experience

Supervisory experience

Familiarity with point-of-sale equipment

Basic mathematical calculations

Job description

Ross Stores, Inc. is hiring an Area Supervisor in Kennewick, WA. In this role, you will be responsible for overseeing daily operations, supervising associates, and ensuring a safe shopping environment. Your duties will include customer service, merchandising, and training staff. The ideal candidate has excellent communication skills and prior supervisory experience. The position offers a competitive hourly wage and benefits for full‑time associates including health insurance and performance bonuses.