Area Supervisor

Ross Stores, Inc.; Thornton (CO); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading off-price retailer is seeking an Area Supervisor to join their Store Leadership team in Thornton, Colorado. The role involves overseeing store operations, supervising associates, and ensuring a safe and engaging shopping environment. Candidates should have strong communication skills and prior customer service experience, with opportunities for career growth in a diverse and inclusive workplace.

Qualifications

• Excellent verbal communication skills and fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with POS systems and basic math skills.

Responsibilities

• Supervising Associates and maintaining a friendly shopping environment.
• Opening and closing the Store as Manager on Duty.
• Ensuring merchandise presentation and executing operational processes.

Skills

Communication

Customer Service

Supervisory Skills

Job description

Join to apply for the Area Supervisor role at Ross Stores, Inc.

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Join to apply for the Area Supervisor role at Ross Stores, Inc.

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
  
  

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose

The Area Supervisor is part of the Store Leadership team, responsible for a specific area of the Store and the overall operations and supervision when functioning as the Manager on Duty. Responsibilities include opening and closing the Store, supervising Associates, maintaining a friendly shopping environment, ensuring merchandise presentation, and executing company operational processes.

Essential Functions

Maintaining Safe & Secure Environments:

• Prioritize safety and practice safe behaviors in all activities.
• Maintain awareness on the sales floor to ensure a safe shopping environment, correcting or reporting unsafe conditions.
• Ensure security of the building, including entrance/exit control, EAS devices, Cash Office, and other security measures.
• Remove clutter and ensure clear egress to emergency exits.
• Handle customer safety, accident prevention, reporting, and emergency procedures.
• Test fire alarm systems and respond to after-hours alarms as needed.

Customer Service

• Treat all customers, associates, and leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism at all times, recognizing associates through company programs.

Personal and Store Brand

• Represent and support the Company brand consistently.
• Maintain a professional appearance and ensure all associates adhere to the dress code.
• Keep all store areas clean, well-maintained, and merchandised to standard.
• Handle daily trash removal.

General Merchandising

• Ensure recovery, sizing, and markdowns are completed per standards.
• Receive merchandise and process inbound deliveries promptly.
• Maintain cleanliness and organization of stockrooms.
• Assist in delivering and placing merchandise on the sales floor.
• Secure and process back-stock according to company policy.
• Merchandise the department including back stock and promotional signage.
• Reduce loss due to damage and ensure compliance with presentation guidelines.

Loss Prevention

• Follow Loss Prevention programs, maintain a high customer service presence, and engage with customers and associates to prevent loss.
• Demonstrate integrity and safeguard confidential information.
• Maintain PVM system and conduct package inspections.
• Execute company best practices efficiently.

Front End Supervision & Operations

• Maximize productivity and ensure associates follow standards at the Front End.
• Manage line pace and expedite customer checkout.
• Train and coach associates on cash register operations and policies.
• Control break schedules and ensure equipment functionality.

Fitting Rooms

• Maintain cleanliness and organization of fitting rooms.
• Audit garment tags and ensure return compliance.

Administrative Duties

• Conduct cash pulls, bank deposits, and manage front end controls.
• Handle payroll tasks including punch edits and scheduling.
• Perform other duties as assigned by the Store Manager.

Qualifications

• Excellent verbal communication skills and fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with POS systems and basic math skills.
• Availability to work evenings and weekends.

Physical Requirements

Ability to use store equipment, stand, walk, bend, squat, reach, and lift up to 25 lbs regularly, with some tasks requiring more than 25 lbs.

Supervisory Responsibilities

Supervises retail associates and stockroom leads where applicable.

Disclaimer

This description summarizes primary duties and is subject to change. Ross is an equal opportunity employer committed to diversity and inclusion.