Area Supervisor

Ross Stores; Spokane (WA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in retail is seeking an Area Supervisor for their Spokane location. This role involves overseeing store operations, supervising associates, and ensuring a safe and friendly shopping environment. Candidates should have strong customer service skills and previous supervisory experience, with opportunities for career growth.

Qualifications

• Excellent verbal communication, fluency in English.
• Previous customer service and supervisory experience preferred.
• Familiarity with POS systems, basic math skills.

Responsibilities

• Supervise retail associates and stockroom leads.
• Ensure store operations and maintain a friendly shopping environment.
• Manage cash pulls, deposits, payroll, and other administrative tasks.

Skills

Communication

Customer Service

Leadership

Collaboration

Job description

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, a strong record of success and growth, and a focus on offering high-quality brands and on-trend merchandise at extraordinary savings. We aim to provide a fun and exciting treasure hunt experience for our customers.

As part of our team, you will experience:

1. Success: Our team pursues excellence while continuously learning and evolving.
2. Career growth: We develop industry-leading talent because Ross grows when our people grow.
3. Teamwork: We collaborate to solve problems and find the right solutions.
4. Our commitment to Diversity, Equality & Inclusion: We celebrate diverse backgrounds, identities, and ideas, believing our differences make us stronger. We strive to be a positive force in our community.

Our corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with ongoing learning and development opportunities.

GENERAL PURPOSE:

The Area Supervisor is part of the Store Leadership team, responsible for a specific area of the store, overall store operations when acting as Manager on Duty, supervising associates, and maintaining a friendly shopping environment. They oversee merchandise presentation, cleanliness, and operational processes.

ESSENTIAL FUNCTIONS:

Maintaining Safe & Secure Environments:

• Prioritize safety, practicing safe behaviors at all times.
• Maintain awareness on the sales floor to ensure a safe environment, reporting unsafe conditions.
• Secure the building, including managing entrances/exits, EAS devices, cash office security, and handling armored carrier pickups.
• Ensure clear egress to emergency exits and remove clutter.
• Handle customer safety, accident prevention, and emergency procedures.
• Test fire alarm systems and respond to after-hours alarms.

Customer Service:

• Treat all customers and associates with respect, demonstrating courtesy and professionalism.

Personal and Store Brand:

• Represent and support the company brand, maintaining a professional appearance.
• Keep the store clean, well-maintained, and merchandised to standard.

General Merchandising:

• Ensure recovery, sizing, markdowns, and merchandise processing meet standards.
• Oversee merchandise receiving and organization, including back stock.

Loss Prevention:

• Follow Loss Prevention policies, maintain a high customer service presence, and safeguard confidential information.

Front End Supervision and Operations:

• Ensure front-end standards, manage line pace, and train associates on POS procedures.

Fitting Rooms:

• Maintain cleanliness and accountability of garments and tags.

Administrative Duties:

• Manage cash pulls, deposits, payroll, and other store-specific administrative tasks.

Competencies:

• Manage Work Processes, Business Acumen, Prioritization, Talent Development, Collaboration, Leadership by Example, Effective Communication, Accountability and Execution.

Qualifications and Skills:

• Excellent verbal communication, fluency in English.
• Previous customer service and supervisory experience preferred.
• Familiarity with POS systems, basic math skills.
• Availability to work evenings and weekends.

Physical Requirements/ADA:

Ability to stand, walk, bend, lift over 25 lbs., and use store equipment as needed.

Supervisory Responsibilities:

Supervise retail associates and stockroom leads where applicable.

Disclaimer:

This description summarizes primary duties and is subject to change. Ross is an equal opportunity employer, committed to diversity and legal compliance.