Area Supervisor

Ross Stores, Inc.; Round Rock (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player seeks a dedicated Area Supervisor to join their dynamic team. This role is pivotal in ensuring smooth store operations, maintaining safety, and providing exceptional customer service. You will lead by example, supervising associates and managing the front end while fostering a collaborative and inclusive work environment. With a commitment to diversity and career growth, this position offers a unique opportunity to thrive in a fast-paced retail setting. If you have a passion for leadership and customer engagement, this is the perfect opportunity for you.

Qualifications

• Excellent verbal communication skills and fluency in English.
• Prior customer service and supervisory experience preferred.

Responsibilities

• Oversee store operations and ensure a safe shopping environment.
• Manage front-end standards and train associates on registers.
• Handle cash pulls, deposits, and payroll activities.

Skills

Verbal Communication Skills

Customer Service Experience

Supervisory Experience

Basic Math Skills

Fluency in English

Tools

POS Equipment

Job description

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Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose

The Area Supervisor is a member of the Store Leadership team responsible for a specific area of the Store and general operations when functioning as the Manager on Duty. They oversee opening and closing the Store, supervising Associates, and maintaining a friendly, easy-to-shop environment. They ensure proper merchandise presentation and maintain a clean work area at all times. They also execute and supervise Company operational processes as needed.

Essential Functions

Maintaining Safe & Secure Environments:

• Understand that safety is the number one priority and practice safe behaviors in all tasks.
• Maintain awareness on the sales floor to ensure a safe shopping environment. Report unsafe conditions to Store Leadership.
• Secure the building, including entrance/exit control, EAS devices, Cash Office security, and other security measures.
• Remove clutter and ensure clear egress to emergency exits.
• Protect customer safety, including accident prevention and emergency procedures.
• Test fire alarm systems as scheduled and respond to alarms when needed.

Customer Service:

• Treat all Customers, Associates, and leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism; recognize Associates using company programs.

Personal and Store Brand:

• Represent and support the Company brand at all times.
• Maintain a professional appearance per Dress Code and ensure Associates do the same.
• Keep all areas clean, well-maintained, and merchandised to standard.
• Handle daily trash removal.

General Merchandising:

• Ensure recovery, sizing, and markdowns are completed per standards through coaching and follow-up.
• Receive merchandise trucks when needed.
• Process all merchandise with urgency.
• Manage receipts of non-merchandise deliveries.
• Keep Stockrooms organized and clean.
• Assist in delivering and placing merchandise on the sales floor.
• Secure and process back-stock according to policy.
• Merchandise the department, including back stock.
• Reduce loss due to damage.
• Follow presentation guidelines and manage floor moves and signage.
• Perform re-wraps as needed.

Loss Prevention:

• Follow Loss Prevention programs, maintain a large customer service presence, and increase awareness.
• Demonstrate integrity and safeguard confidential information.
• Maintain PVM system and conduct package inspections.
• Execute company best practices to maximize productivity.

Front End Supervision and Operations:

• Ensure front-end standards are met, manage customer lines, and train Associates on registers and policies.
• Control break schedules and ensure equipment is operational.
• Maintain supplies and recovery in the Front End area.
• Manage go-backs, security tagging, and merchandise salability.

Fitting Rooms:

• Maintain cleanliness of Fitting Rooms.
• Audit and account for all garments and ensure return compliance.

Administrative Duties:

• Handle cash pulls, deposits, and control procedures.
• Manage payroll activities, including punch edits and scheduling.
• Perform other duties as assigned by the Store Manager.

Competencies

• Manage Work Processes
• Business Acumen
• Plan, Prioritize & Align
• Build Talent
• Collaborate
• Lead by Example
• Communicate Effectively
• Ensure Accountability & Execution

Qualifications & Skills:

• Excellent verbal communication skills
• Fluency in English
• Prior Customer Service and supervisory experience preferred
• Familiarity with POS equipment
• Basic math skills
• Availability to work evenings and weekends

Physical Requirements & ADA:

Ability to use store equipment, stand, walk, bend, squat, kneel, climb, carry, reach, and stoop. Occasionally push, pull, and lift over 25 lbs. For Stockroom shifts, ability to lift over 20 lbs.

Supervisory Responsibilities: Retail Associates, Stockroom Leads (if applicable)

Disclaimer: This is a summary; duties may change. Ross is an equal opportunity employer committed to diversity and legal compliance.