Area Supervisor

Ross Stores, Inc.; Roseville (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading retail company as an Area Supervisor, responsible for overseeing store operations and ensuring a positive customer experience. This role involves managing staff, maintaining safety, and executing merchandising strategies in a dynamic environment. Ideal candidates will have strong communication skills and prior supervisory experience.

Qualifications

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.

Responsibilities

• Opening and closing the store, supervising associates.
• Maintaining a friendly shopping environment.
• Executing operational processes.

Skills

Verbal communication

Customer service

Supervisory experience

Familiarity with POS equipment

Basic math skills

Job description

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Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success: Our winning team pursues excellence while learning and evolving.
• Career growth: We develop industry-leading talent because Ross grows when our people grow.
• Teamwork: We work together to solve hard problems and find the right solutions.
• Our commitment to Diversity, Equality & Inclusion, and our community: We celebrate backgrounds, identities, and ideas, believing our differences make us stronger. We strive to be a positive force in our community.

Our corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning and development opportunities.

General Purpose:

The Area Supervisor is part of the Store Leadership team, responsible for a specific area of the store and the general operations when functioning as the Manager on Duty. Responsibilities include opening and closing the store, supervising associates, maintaining a friendly shopping environment, ensuring merchandise presentation, and executing operational processes.

Essential Functions include:

• Maintaining Safe & Secure Environments: Ensuring safety is the top priority, maintaining awareness, security, and safety procedures.
• Customer Service: Treating all customers, associates, and leaders with respect, demonstrating professionalism and courtesy.
• Personal and Store Brand: Representing the company brand, maintaining a professional appearance, and keeping the store clean and well-maintained.
• General Merchandising: Overseeing merchandise recovery, receiving, processing, and organization.
• Loss Prevention: Complying with loss prevention programs, safeguarding assets, and maintaining surveillance systems.
• Front End Supervision and Operations: Managing the front end, training associates, and ensuring equipment and supplies are in order.
• Fitting Rooms: Maintaining cleanliness and compliance in fitting rooms.
• Administrative Duties: Handling cash, deposits, payroll, and other tasks as assigned.
• Competencies: Managing work processes, business acumen, planning, talent building, collaboration, leadership, communication, accountability.

Qualifications and Skills:

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with POS equipment.
• Basic math skills.
• Availability to work evenings and weekends.

Physical Requirements: Ability to use store equipment, stand, walk, bend, squat, lift over 25 lbs, and perform related physical tasks.

Supervisory Responsibilities: Retail associates and stockroom leads where applicable.

Disclaimer: This job description summarizes primary duties and responsibilities and is subject to change. Ross is an equal opportunity employer committed to diversity and inclusion.

The pay range for this role is $18.00 - $18.50, depending on experience and location.