Area Supervisor

Ross Stores, Inc.; Philadelphia (Philadelphia County); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in the retail sector is seeking an Area Supervisor to join their Store Leadership team. This role involves overseeing store operations, supervising associates, and ensuring a safe and friendly shopping environment. Ideal candidates will have strong communication skills and experience in customer service.

Qualifications

• Fluency in English.
• Experience in customer service and supervision preferred.
• Availability to work evenings and weekends.

Responsibilities

• Supervises retail associates and maintains store operations.
• Ensures customer service and safety standards are met.
• Manages cash pulls, deposits, and payroll.

Skills

Verbal communication

Customer service

Supervision

Basic math skills

Tools

POS systems

Job description

Join to apply for the Area Supervisor role at Ross Stores, Inc.

Our values start with our people. Join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, a strong track record of success and growth. We focus on offering our customers high-quality brands and on-trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success: Our team pursues excellence while learning and evolving.
• Career growth: We develop industry-leading talent because Ross grows when our people grow.
• Teamwork: We work together to solve problems and find the right solutions.
• Diversity, Equality & Inclusion: We celebrate backgrounds, identities, and ideas, making us stronger, and strive to positively impact our community.

Our headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. In 2023, revenues reached $20.4 billion. We are committed to providing an inclusive environment with opportunities for continuous learning and development.

General Purpose

The Area Supervisor is part of the Store Leadership team, responsible for a specific area of the store, overall store operations when acting as Manager on Duty, supervising associates, and maintaining a friendly shopping environment. They ensure proper merchandise presentation, cleanliness, and execute operational processes as needed.

Essential Functions

Maintaining Safe & Secure Environments

• Prioritize safety, practicing safe behaviors consistently.
• Maintain awareness on the sales floor to ensure safety and security, reporting unsafe conditions.
• Secure the building, including entrances/exits, EAS devices, cash office, and handling security procedures.
• Keep clear egress routes and maintain emergency procedures.

Customer Service

• Treat all customers, associates, and leaders with respect.
• Show courtesy, friendliness, and professionalism at all times. Recognize associates through company programs.

Personal and Store Brand

• Represent and support the company brand at all times.
• Maintain a professional appearance, adhere to dress code, and keep store areas clean and merchandised.

General Merchandising

• Ensure recovery, sizing, and markdowns meet standards, and assist with receiving merchandise.
• Process merchandise with urgency, manage back stock, and ensure proper merchandising and signage.

Loss Prevention

• Follow loss prevention programs, maintain high customer service presence, and safeguard assets.
• Maintain PVM system, conduct inspections, and maximize productivity while minimizing steps.

Front End Supervision and Operations

• Ensure front-end operations meet standards, manage customer lines, and coach associates.
• Maintain equipment, supplies, and ensure merchandise security and presentation at the front.

Fitting Rooms

• Maintain cleanliness and proper tagging and security of garments.

Administrative Duties

• Manage cash pulls, deposits, payroll, and other duties as assigned by the Store Manager.

Competencies

• Managing work processes, business acumen, planning, talent building, collaboration, leadership, communication, accountability.

Qualifications and Skills

• Excellent verbal communication.
• Fluency in English.
• Experience in customer service and supervision preferred.
• Familiarity with POS systems.
• Basic math skills.
• Availability to work evenings and weekends.

Physical Requirements & ADA

Ability to use store equipment, stand, walk, bend, squat, lift over 25 lbs, and work in various physical positions.

Supervisory Responsibilities

Supervises retail associates and stockroom leads.

Disclaimer

This description summarizes primary duties and may change. Ross is an equal opportunity employer, committed to diversity and legal compliance.