Area Supervisor

Ross Stores, Inc.; Pensacola (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the retail sector is seeking an Area Supervisor to oversee store operations and ensure a positive shopping experience. The role involves supervising associates, maintaining safety standards, and managing customer service. Ideal candidates will have supervisory experience and strong communication skills, contributing to a collaborative team environment.

Qualifications

• Excellent verbal communication and fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with POS systems.

Responsibilities

• Supervise Associates and ensure a friendly shopping environment.
• Maintain safety and security on the sales floor.
• Handle cash pulls, deposits, and control procedures.

Skills

Verbal communication

Customer service

Supervisory experience

Basic math skills

Tools

POS systems

Job description

Join to apply for the Area Supervisor role at Ross Stores, Inc.

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. In 2023, we achieved revenues of $20.4 billion. We are committed to providing an inclusive work environment with continuous learning and development opportunities.

General Purpose

The Area Supervisor is part of Store Leadership, responsible for a specific area of the Store and general operations when functioning as the Manager on Duty. They supervise Associates, ensure a friendly shopping environment, proper merchandise presentation, and maintain cleanliness. They also execute and supervise operational processes as needed.

Essential Functions

Maintaining Safe & Secure Environments:

• Prioritize safety and practice safe behaviors at all times.
• Maintain awareness on the sales floor to ensure safety and security, reporting unsafe conditions.
• Secure the building, control entry/exit, check EAS devices, and oversee security measures.
• Remove clutter and ensure clear egress to emergency exits.
• Ensure customer safety, report accidents, and respond to emergencies.
• Test fire alarm systems and respond to alarms as needed.

Customer Service:

• Treat all Customers, Associates, and leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism; recognize Associates' efforts.

Personal and Store Brand:

• Represent and support the Company brand at all times.
• Maintain a professional appearance and ensure adherence to the Dress Code.
• Keep all areas clean, well-maintained, and merchandised to standard.
• Handle daily trash removal.

General Merchandising:

• Ensure recovery, sizing, and markdowns meet standards through teaching and oversight.
• Receive merchandise and process deliveries promptly.
• Maintain cleanliness and organization of Stockrooms.
• Assist in merchandise placement and back-stock management.
• Reduce loss due to damage and maintain presentation guidelines.
• Manage floor moves, signing, and re-wraps as needed.

Loss Prevention:

• Follow Loss Prevention programs, engage customers and staff, and safeguard assets.
• Demonstrate integrity, safeguard confidential info, and maintain PVM system.
• Conduct package inspections and execute best practices to maximize productivity.

Front End Supervision and Operations:

• Ensure Front End standards and manage customer flow.
• Train and coach Associates on registers and policies.
• Control break schedules, equipment functionality, and supplies.
• Manage merchandise scanning, security tagging, and signage.

Fitting Rooms:

• Maintain cleanliness and audit garment tags.
• Ensure return compliance and proper tagging of merchandise.

Administrative Duties:

• Handle cash pulls, deposits, and control procedures.
• Assist with payroll, scheduling, and other duties as assigned.

Competencies

• Manage Work Processes, Business Acumen, and Prioritization
• Build Talent, Collaborate, Lead by Example, Communicate, and Ensure Accountability

Qualifications and Skills

• Excellent verbal communication and fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with POS systems.
• Basic math skills.
• Availability to work evenings and weekends.

Physical Requirements & ADA:

Ability to use Store equipment, stand, walk, bend, squat, reach, and lift over 25 lbs. Ability to push/pull and work in various physical positions.

Supervisory Responsibilities:

Supervise Retail Associates and Stockroom Leads (if applicable).

Disclaimer:

This description summarizes primary duties; it is subject to change. Ross is an equal opportunity employer, committed to diversity and legal compliance.