Area Supervisor

Ross Stores, Inc.; Nashville (TN); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading retail company is seeking an Area Supervisor to oversee store operations in Nashville, TN. The role involves supervising associates, ensuring customer satisfaction, and maintaining store standards. Ideal candidates will have prior supervisory experience and excellent communication skills, contributing to a diverse and inclusive work environment.

Qualifications

• Excellent verbal communication skills in English.
• Prior supervisory experience preferred.
• Familiarity with POS systems and basic math skills.

Responsibilities

• Oversee operations and supervision as Manager on Duty.
• Ensure a friendly, easy-to-shop environment.
• Handle cash pulls, deposits, payroll, and other administrative tasks.

Skills

Verbal communication

Customer service

Teamwork

Tools

POS systems

Job description

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Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
  
  

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose

The Area Supervisor is part of the Store Leadership, responsible for a specific area of the Store, overseeing operations and supervision when acting as Manager on Duty. They open and close the Store, supervise Associates, and ensure a friendly, easy-to-shop environment. Responsibilities include merchandise presentation, maintaining cleanliness, and executing operational processes.

Essential Functions

Maintaining Safe & Secure Environments:

• Prioritize safety and practice safe behaviors.
• Maintain awareness on the sales floor to ensure a secure shopping environment; report unsafe conditions.
• Secure the building, including entrance/exit control, EAS device checks, security of cash areas, and managing deliveries.
• Remove clutter and ensure clear egress to emergency exits.
• Protect customer safety, report accidents, and follow emergency procedures.
• Test fire alarm systems and respond to alarms as needed.

Customer Service:

• Treat all Customers, Associates, and leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism; recognize Associates.

Personal and Store Brand:

• Represent and support the Company brand.
• Maintain professional appearance and ensure all Associates adhere to dress code.
• Keep store areas clean, well-maintained, and merchandised.
• Manage daily trash removal.

General Merchandising:

• Ensure recovery, sizing, and markdowns meet standards.
• Receive merchandise and process deliveries.
• Maintain cleanliness and organization of stockrooms.
• Assist with merchandise placement and back-stock management.
• Reduce loss from damage and ensure presentation guidelines are followed.

Loss Prevention:

• Follow Loss Prevention programs, maintain a strong customer service presence, and safeguard confidential information.
• Maintain PVM system, conduct package inspections, and follow best practices to maximize productivity.

Front End Supervision and Operations:

• Ensure front-end standards, manage customer wait times, and train associates.
• Control break schedules, equipment functionality, and merchandise salability.

Fitting Rooms:

• Maintain cleanliness and ensure tags are audited and merchandise is returned properly.

Administrative Duties:

• Handle cash pulls, deposits, payroll, and other store-specific administrative tasks.

Qualifications:

• Excellent verbal communication skills in English.
• Prior supervisory experience preferred.
• Familiarity with POS systems and basic math skills.
• Availability to work evenings and weekends.

Physical Requirements:

• Ability to use store equipment, stand/walk for long periods, and lift up to 25 lbs.

Supervisory Responsibilities:

• Manage Retail Associates and Stockroom Leads.

This description is a summary and may be amended at management’s discretion. Ross is an equal opportunity employer, committed to diversity and compliance with applicable laws.