Area Supervisor

Flowco, Inc.; Midland (AR); On-site; USD 65,000 - 90,000; Full time

Job summary

Flowco, Inc. Midland-based field service leadership role seeking a supervisor to drive safe, efficient service delivery and customer satisfaction. You will lead teams, coordinate equipment and materials, and ensure adherence to health, safety and service standards.

Ideal candidates have strong communication, planning and problem-solving skills, with a proven track record in operational improvement and field supervision. Travel to job sites across the region is required.

Qualifications

• Supervisor experience in managing teams and improving efficiency.
• Strong customer service and interpersonal skills.
• Valid driver’s license with clean record.

Responsibilities

• Lead, coach and develop field service teams.
• Ensure health, safety and service policies are followed.
• Optimize operations to reduce costs and maximize resources.
• Coordinate equipment, materials and personnel to job sites.
• Monitor performance against metrics and implement improvements.
• Communicate with customers and internal stakeholders.

Skills

Leadership

Communication

Data analysis

Problem solving

Microsoft Office

Organizational skills

Planning & Scheduling

Negotiation

Multitasking

Team development

Education

High School Diploma or equivalent

Tools

Microsoft Word/Excel/Outlook/PowerPoint

Job description

Job Location: WTXW-Orla - Midland, TX 79707, Position Overview: Provides leadership, technical and operational expertise and is the champion for safe, best in class service that creates customer satisfaction and company value.

Responsibilities/Job Duties

• Champions health, safety, environmental and service policies, standards and process improvement.
• Responsible for the value creation and profitability of assigned area
• Ensures that equipment is clean and maintained is excellent working condition.
• Empowered to frequently represent Estis to customers, providing technical/operation expertise in response to customer inquiries
• Efficiently deploys equipment, materials, and personnel to job sites with a focus of optimizing operations, costs and maximizing resources
• Responsible delivery of Preventive Maintenance and Call Out/Repair within a specified geographical area
• Provides leadership and communication of company practices
• Coordinates deployment of equipment, materials and personnel to the job site at optimum utilization and minimum cost across one or more service delivery processes within a specified geographical area
• Measures and communicates teams performance against all set Metrics, develops plans for improvement where warranted
• Compiles and conveys job-specific information to Field Service Technicians, other Managers and/or departments within the company
• Coordinates work with others to minimize equipment downtime and most effectively utilize resources
• Evaluates direct reports and makes recommendations for Technical and soft skills training
• Implements, manages and communicates performance measures for area for responsibility.
• Accountable for implementation and execution of budget, and Operational Standards and Processes
• Participates in management reviews of measures with team, develops and executes action plans for improvement
• Must be able to work with the team in developing improved work processes for the department
• Performs other duties as assigned

Qualifications

Exhibit strong customer service, interpersonal, coaching and leadership skillsProficient using complete Microsoft Suite (Word, Excel, Outlook, PowerPoint, etc.) and PC skillsStrong organizational, planning and scheduling, process management and negotiation skillsStrong analytical abilities, mechanical aptitude combined and problem solving skillsStrong Writing skills with technical subject matter and oral communication skillsHigh school diploma or experience equivalentSpecific industry knowledge and job experiencePlanning & Scheduling experience preferred3+ years of experience in customer relations7+ years of required technical experience3+ years of supervisory experienceValid Driver’s License with satisfactory driving record

Physical Requirements

Physical Requirements:Ability to stand, sit and/or walk on a hard surface as well as safely bend, stoop, reach, climb steps, and use ladder for long periods of time dailyAbility to lift up to 80 poundsVision required: 20/40 with or without corrective lenses to accurately read all related distribution documentsAbility to communicate verbally using a telephoneWorking ConditionsAbility to work under pressureWillingness to travel extensively driving a company vehicleSubject to outdoor environment with adjusting temperatures and climate

Required Experience

• - Minimum of 3 years of experience in a supervisory role.
• - Proven track record of managing teams and driving operational efficiency.
• - Experience in inventory management and control.
• - Demonstrated ability to meet sales targets and improve customer satisfaction.

Required Skills and Abilities

• - Strong leadership and team management skills.
• - Excellent communication and interpersonal skills.
• - Ability to analyze data and make informed decisions.
• - Strong problem-solving skills and ability to handle challenging situations effectively.
• - Ability to multitask and prioritize in a fast-paced environment.