Area Supervisor

Hispanic Alliance for Career Enhancement; Evanston (IL); On-site; Full time

Job summary

Join a leading retail company as an Area Supervisor, overseeing store operations and ensuring a safe, clean, and customer-friendly environment. You will lead a team, manage merchandising, and enhance the shopping experience while supporting the company's brand values.

Benefits

Insurance Options

Discounts

401K

Bonuses

Qualifications

• Excellent verbal communication skills.
• Experience in customer service and supervision preferred.

Responsibilities

• Supervise associates and maintain a friendly shopping environment.
• Ensure safety and security in the store.
• Manage cash handling and administrative tasks.

Skills

Communication

Customer Service

Supervision

Basic Math

Tools

POS Systems

Job description

Our values start with our people, join a team that values you!

We are the nation's largest off-price retailer with over 2,000 stores, known for success and growth. Our focus is to offer customers high-quality brands and on-trend merchandise at extraordinary savings, providing a fun treasure hunt experience.

As part of our team, you will experience:

• Success: Our team pursues excellence while learning and evolving.
• Career growth: We develop industry-leading talent because Ross grows when our people grow.
• Teamwork: We collaborate to solve problems and find solutions.
• Diversity, Equality & Inclusion: We celebrate backgrounds, identities, and ideas, making us stronger and more community-oriented.

Our headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. In 2023, revenues reached $20.4 billion. We are committed to an inclusive environment with ongoing learning and development opportunities.

GENERAL PURPOSE:

The Area Supervisor is part of the Store Leadership team, responsible for a specific store area and overall store operations when acting as Manager on Duty. Responsibilities include opening/closing the store, supervising associates, maintaining a friendly shopping environment, and ensuring merchandise presentation and cleanliness. They also execute operational processes as needed.

ESSENTIAL FUNCTIONS:

Maintaining Safe & Secure Environments:

• Prioritize safety, practicing safe behaviors at all times.
• Maintain awareness to ensure a secure shopping environment, correcting or reporting unsafe conditions.
• Oversee building security, including entrances/exits, EAS devices, cash security, and alarm systems.
• Ensure clear egress routes and safety for customers and staff.
• Test fire alarms and respond to alarms after hours.

Customer Service:

• Treat all customers, associates, and leaders with respect.
• Demonstrate professionalism, courtesy, and friendliness, recognizing associates' efforts.

Personal and Store Brand:

• Represent and support the company brand consistently.
• Maintain a professional appearance and ensure all associates adhere to dress code.
• Keep the store clean, well-maintained, and merchandised to standard.

General Merchandising:

• Ensure recovery, sizing, and markdowns meet company standards, supervising tasks accordingly.
• Manage merchandise receipt, processing, and organization.
• Assist with merchandise placement and back-stock management.
• Reduce damage-related loss and ensure compliance with presentation guidelines.

Loss Prevention:

• Follow Loss Prevention programs, maintaining a high customer service presence to deter theft.
• Safeguard confidential information and merchandise.
• Maintain PVM system and conduct package inspections.

Front End Supervision and Operations:

• Maximize efficiency at the front end, manage lines, and train associates on POS and policies.
• Control break schedules, equipment, and supplies.

Fitting Rooms:

• Maintain cleanliness and security of fitting rooms.
• Ensure proper tagging and return of merchandise.

Administrative Duties:

• Ensure cash handling and deposits follow policies.
• Manage payroll, scheduling, and other administrative tasks as assigned.

COMPETENCIES:

• Manage Work Processes
• Business Acumen
• Plan, Prioritize & Align
• Build Talent
• Collaborate
• Lead by Example
• Communicate Effectively
• Ensure Accountability & Execution

QUALIFICATIONS AND SKILLS:

• Excellent verbal communication skills
• Fluency in English
• Experience in customer service and supervision preferred
• Familiarity with POS systems
• Basic math skills
• Availability to work evenings and weekends

PHYSICAL REQUIREMENTS/ADA:

Ability to use store equipment, stand/walk for extended periods, and lift up to 25 lbs. or more as needed. Specific requirements for stockroom roles apply.

SUPERVISORY RESPONSIBILITIES:

Retail Associates and Stockroom Leads (if applicable).

DISCLAIMER:

This is a summary; duties may change. We are an equal opportunity employer committed to diversity and compliance with applicable laws.

The pay range is $16.50 - $17.00, depending on experience and location. Benefits include insurance options, discounts, 401K, bonuses, and more.