Area Supervisor

Ross Stores, Inc.; Columbus (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in the retail sector is seeking an Area Supervisor to join their team in Columbus, Ohio. This role involves overseeing store operations, ensuring customer satisfaction, and supervising staff. The ideal candidate will have strong communication skills and previous supervisory experience in a retail environment.

Qualifications

• Excellent communication skills, fluency in English.
• Previous customer service and supervisory experience preferred.
• Ability to work evenings and weekends.

Responsibilities

• Oversee general operations and supervision as Manager on Duty.
• Ensure a safe shopping environment and customer service.
• Supervise Retail Associates and Stockroom Leads.

Skills

Communication

Customer Service

Supervisory Skills

POS Systems

Job description

Join to apply for the Area Supervisor role at Ross Stores, Inc.

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Join to apply for the Area Supervisor role at Ross Stores, Inc.

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience:

• Success. Our winning team pursues excellence while learning and evolving.
• Career growth. We develop industry-leading talent because Ross grows when our people grow.
• Teamwork. We work together to solve hard problems and find the right solutions.
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate backgrounds, identities, and ideas, believing our differences make us stronger. We strive to be a positive force in our community.

Our corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to an inclusive work environment with ongoing learning and development opportunities.

General Purpose

The Area Supervisor is part of the Store Leadership team, responsible for a specific Store area, overseeing general operations and supervision when acting as Manager on Duty. Responsibilities include opening and closing the store, supervising Associates, maintaining a friendly shopping environment, ensuring merchandise presentation, and executing operational processes.

Essential Functions

Maintaining Safe & Secure Environments

• Prioritize safety, practicing safe behaviors at all times.
• Maintain awareness on the sales floor to ensure a safe shopping environment, reporting unsafe conditions.
• Secure the building, including entry/exit control, EAS device checks, and cash office security.
• Ensure clear egress to emergency exits and assist with emergency procedures.

Customer Service

• Treat all Customers, Associates, and leaders with respect.
• Demonstrate professionalism, friendliness, and courtesy consistently.

Personal and Store Brand

• Represent and support the Company brand at all times.
• Maintain a professional appearance and ensure store cleanliness and merchandising standards.

General Merchandising

• Ensure recovery, sizing, and markdowns follow standards through coaching and follow-up.
• Handle merchandise receiving, processing, and organization efficiently.
• Maintain back stock, reduce damage loss, and ensure compliance with presentation guidelines.

Loss Prevention

• Follow Loss Prevention programs, maintain a strong presence on the sales floor, and safeguard merchandise and confidential information.

Front End Supervision and Operations

• Ensure front-end standards, manage customer lines, and train associates on POS procedures.

Fitting Rooms

• Maintain cleanliness, ensure proper tagging, and enforce return policies.

Administrative Duties

• Oversee cash handling, payroll, and other administrative functions as assigned.

Qualifications and Skills

• Excellent communication skills, fluency in English.
• Previous customer service and supervisory experience preferred.
• Familiarity with POS systems.
• Ability to work evenings and weekends.

Physical Requirements

Ability to stand, walk, bend, lift up to 25 lbs, and work with store equipment as needed.

Supervisory Responsibilities

Supervises Retail Associates and Stockroom Leads where applicable.

Disclaimer

This job description summarizes primary duties and is subject to change. Ross is an equal opportunity employer, committed to diversity and inclusion.