Area Supervisor

McDonald's; Ankeny (IA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Bonus incentives

Employee discounts

401K

Job summary

J&D Restaurants – McDonald’s is seeking Area Supervisors to oversee multiple restaurants. You will lead general managers, drive guest service excellence, food safety, and financial performance across your patch.

The ideal candidate brings prior supervisory experience, strong communication, and the ability to motivate and train teams in a fast-paced environment. Commitment to standards and local engagement is essential.

Qualifications

• Must have experience in restaurant management or a related field.
• Strong customer service skills.
• Excellent communication skills.
• Ability to lead and train a team.

Responsibilities

• Lead a team of general managers and align performance with company goals.
• Monitor policies, procedures and regulations to ensure compliant operations.
• Ensure guest service, food safety, quality, cleanliness and guest satisfaction.
• Collaborate with Ops Managers/DO to implement strategies for service, satisfaction and training.
• Review and discuss monthly P&L with GMs and support financial targets and cost controls.
• Address customer complaints promptly and professionally.
• Support deployment team for national/local marketing campaigns and new procedures.
• Oversee and implement staff training programs to ensure excellent service.
• Analyze customer feedback and develop action plans to address issues.
• Engage in community events to promote the restaurants and build local relationships.
• Conduct performance evaluations and provide coaching for managers and staff.

Skills

Leadership

Communication

Customer service

People management

Team motivation

Job description

J&D Restaurants – McDonald’s is seeking dynamic Area Supervisors responsible for overseeing the daily operations of multiple restaurants under their patch. The main duties include:

1. Leading a team of general managers, providing guidance and direction to ensure that their performance is aligned with the company’s goals and objectives.
2. Monitoring compliance with policies, procedures and local and national regulations to ensure that all the restaurants operate within the guidelines of J&D Restaurants & McDonald’s Corporation i.e. Running Great Restaurant Visits; People Brand Standards Visits, Internal Food Safety and EcoSure Visits, PACE Customer First Visits, Internal Ops Excellence Assessments, etc.
3. Accountable to ensure McDonald’s standards for guest service, food safety, quality, cleanliness and guest satisfaction are met.
4. Collaborating with Ops Managers / DO and colleagues to develop and implement strategies that aim to meet key organizational goals such as service times, guest satisfaction and training & development to improve the restaurant operations, service and team performance.
5. Review financial reports, such as sales and profit and loss statements, to identify opportunities and take action for growth; ensuring GMs are prepared for their monthly P&L meetings. Providing guidance and support to the general managers to meet the restaurant’s financial goals and expense controls.
6. Review and close customer complaints after resolving issues promptly and professionally.
7. Following guidance of the deployment team to execute national and local marketing/promotional campaigns, new products and/or operational procedures.
8. Overseeing and implementing employee training programs to ensure that all staff members are properly trained and equipped to provide excellent guest service.
9. Reviewing and analyzing customer satisfaction surveys and additional guest feedback, and developing action plans to address any issues.
10. Participating in community events, when needed, and outreach programs to promote the restaurants and J&D Restaurants to build positive relationships with local residents and businesses.
11. Conducting regular performance evaluations of the general managers and providing feedback and coaching to improve their competencies. Accountable for team building and leadership training & development for all levels of the restaurant.
12. Monitor hiring needs within the restaurant patch and participate in organized job fairs, communicating promotional needs to leadership and ensure proper interview etiquette is being followed.

The ideal candidate will have prior experience in a supervisory role, excellent communication skills, and the ability to lead, motivate and train a team. Knowledge of food safety and sanitation regulations is required, as well as experience working in a fast-paced, customer service-oriented environment. Consistently displays strong personal standards. Knowledge of managing multiple restaurants is a plus.

Qualifications:

• Commitment to excellence and workplace safety.
• Strong customer service skills.
• Effective communication skills with the ability to anticipate customer needs.
• Proven ability to make decisions and provide solutions in a fast-paced environment.
• Previous experience in restaurant management or a related field is required.

Benefits:

• Competitive pay plus bonus incentives
• Employee discounts and meals
• PTO
• Medical, Vision, Dental available
• 401K
• Long & Short-term disability coverage available
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• And much, much more