Area Supervisor

Ross Stores, Inc.; Albany (GA); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading off-price retailer as an Area Supervisor, responsible for overseeing store operations and ensuring a positive shopping experience. This role involves supervising associates, maintaining safety standards, and managing merchandise. Ideal candidates will have strong communication skills and experience in customer service, with opportunities for career growth in a supportive environment.

Qualifications

• Excellent communication skills, fluency in English.
• Preferred experience in customer service and supervision.
• Availability to work evenings and weekends.

Responsibilities

• Supervise associates and maintain a friendly shopping environment.
• Ensure safety and security on the sales floor.
• Manage merchandise receipt and processing efficiently.

Skills

Communication

Customer Service

Supervision

Basic Math Skills

Tools

POS Systems

Job description

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Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. In 2023, revenues reached $20.4 billion, making us a Fortune 500 company committed to an inclusive work environment with ongoing learning and development opportunities.

General Purpose

The Area Supervisor is part of the Store Leadership team, responsible for a specific area of the Store and overall operations when acting as Manager on Duty. Responsibilities include opening and closing the store, supervising Associates, maintaining a friendly shopping environment, proper merchandise presentation, and ensuring a clean work area. They also execute and supervise operational processes as needed.

Essential Functions

Maintaining Safe & Secure Environments

• Prioritize safety and practice safe behaviors at all times.
• Maintain awareness on the sales floor to ensure safety and security, reporting unsafe conditions.
• Secure the building, monitor EAS devices, security of cash areas, and manage entry/exit controls.
• Keep emergency exits clear and handle emergency procedures.
• Test fire alarm systems and respond to alarms as needed.

Customer Service

• Treat all Customers, Associates, and leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism; recognize Associates for their efforts.

Personal and Store Brand

• Represent and uphold the Company brand.
• Maintain a professional appearance and ensure store cleanliness and merchandising standards.
• Handle daily trash removal.

General Merchandising

• Ensure recovery, sizing, and markdowns are performed per standards.
• Manage merchandise receipt and processing efficiently.
• Organize stockrooms and merchandise the sales floor.
• Reduce loss due to damage and ensure compliance with presentation guidelines.
• Manage floor moves, signage, and re-wraps as needed.

Loss Prevention

• Follow Loss Prevention programs, maintain a visible presence on the sales floor.
• Safeguard confidential information and merchandise.
• Maintain PVM system and conduct package inspections.
• Implement best practices to maximize productivity and minimize theft.

Front End Supervision and Operations

• Ensure front-end standards and efficiency.
• Manage customer lines and train associates on POS procedures.
• Control break schedules and equipment functionality.
• Maintain supplies and merchandising at the front end.

Fitting Rooms

• Maintain cleanliness and organization of fitting rooms.
• Audit garment tags and ensure merchandise is ticketed and security tagged.

Administrative Duties

• Handle cash pulls, deposits, and payroll tasks.
• Follow policies on refunds, tills, and other financial controls.
• Perform other duties as assigned by the Store Manager.

Qualifications and Skills

• Excellent communication skills, fluency in English.
• Preferred experience in customer service and supervision.
• Familiarity with POS systems.
• Basic math skills.
• Availability to work evenings and weekends.

Physical Requirements

Ability to use store equipment, stand, walk, bend, squat, lift over 25 lbs, and perform related physical tasks.

Supervisory Responsibilities

• Retail Associates and Stockroom Leads (if applicable).

Disclaimer

This description summarizes primary duties and is subject to change. Ross is an equal opportunity employer, committed to diversity and inclusion.