Area Service Technician

TLD; New York (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) and Roth matching

Tuition reimbursement

Employee assistance program

Job summary

TLD is seeking an Area Service Technician (AST) to represent the company to customers, perform troubleshooting, service repairs, and training on a range of Ground Support Equipment (GSE) for aviation ramp environments. The role emphasizes safety, quality repairs, and clear communication with customers and colleagues.

You will diagnose issues, repair and overhaul electrical, hydraulic, and pneumatic systems, and assist with field service reports and documentation.

Qualifications

• Good mechanical aptitude and ability to troubleshoot complex systems.
• Strong electrical and automotive knowledge relevant to GSE.
• Excellent written and verbal communication with customers and team members.
• Must be able to lift and perform physical tasks, meet safety standards.

Responsibilities

• Represent TLD to customers and provide troubleshooting and service repairs.
• Perform inspections, repairs, and maintenance on Ground Support Equipment (GSE).
• Train customers and staff on service procedures and safety practices.
• Prepare reports and follow up on trouble tickets.
• Interact professionally with internal and external customers.

Skills

Mechanical aptitude

Electrical knowledge

Communication skills

Customer service

Physical stamina

Tools

Repair manuals

Wiring diagrams

Schematics

PLC experience

Hand tools

Job description

Company Introduction

TLD is the largest global manufacturer of Ground Support Equipment in the aviation and aerospace industries. We deliver technology-focused solutions with a broad range of products, which are designed, engineered, and built, at one of our nine worldwide facilities. TLD is an integral part of ALVEST, a global collection of businesses with strong leadership and product positioning in commercial / general aviation, air cargo and military aviation. The corporate portfolio is one of diverse companies with financial strength and similar culture, who are focused on diversity, sustainability, growth and customer service. TLD has a record of accomplishment, driving results through our robust internal systems while leading with strong core values and ethics. Our technology driven equipment is developed with a focus on safety, efficiency and total cost of ownership for our customers. A career at TLD is a unique opportunity for individual growth and achievement working with a talented global team, having the common goal of providing a commitment to excellence. We offer a stable, family focused environment with support to accomplish personal and professional goals. Join the TLD team, and be a part of our continued success as the industry leader in the Ground Support Equipment industry.

Company Introduction

TLD is the largest global manufacturer of Ground Support Equipment in the aviation and aerospace industries. We deliver technology-focused solutions with a broad range of products, which are designed, engineered, and built, at one of our nine worldwide facilities. TLD is an integral part of ALVEST, a global collection of businesses with strong leadership and product positioning in commercial / general aviation, air cargo and military aviation. The corporate portfolio is one of diverse companies with financial strength and similar culture, who are focused on diversity, sustainability, growth and customer service. TLD has a record of accomplishment, driving results through our robust internal systems while leading with strong core values and ethics. Our technology driven equipment is developed with a focus on safety, efficiency and total cost of ownership for our customers. A career at TLD is a unique opportunity for individual growth and achievement working with a talented global team, having the common goal of providing a commitment to excellence. We offer a stable, family focused environment with support to accomplish personal and professional goals. Join the TLD team, and be a part of our continued success as the industry leader in the Ground Support Equipment industry.

Job Description

The Area Service Technician (AST) will represent TLD and its fundamentals to our customers. He/she will perform troubleshooting, operations support, service repairs, service bulletins and training classes. TLD designs and manufactures a comprehensive range of Ground Support Equipment (GSE) for the aviation ramp environment.

Essential Duties And Responsibilities

• Organizes work/assignments independently with a strong sense of results and customer satisfaction.
• Troubleshoot and diagnose problems.
• Prepare reports and follow up on trouble tickets.
• Perform repairs and adjustments to various equipment components and operating systems, or related components.
• Ability to disassemble and reassemble components.
• Professional interaction with internal and external customers.
• Performs routine housekeeping duties including cleaning of work area, tool boxes, and company vehicle(s).
• Inspect, repair and/or overhaul components, such as electrical, pneumatic and hydraulic systems.
• Other duties as assigned by the manager.

Qualifications And Experience

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to perform physical requirements of the job (prolonged physical exertions, standing, lifting, pushing, pulling, squatting, bending, kneeling, climbing and working in awkward positions and tight areas).
• Must be able to lift weights exceeding 50 pounds.
• Good mechanical aptitude with basic knowledge of vehicle maintenance and repair.
• Good electrical and automotive communication knowledge.
• Minimum 2 years performing repair and maintenance on vehicles, equipment, and related components.
• Experience with diesel powered vehicles preferred.
• Familiarity with the use of repair manuals, wiring (electrical) diagrams and schematics necessary to troubleshoot or repair failed components.
• Ability to work in all weather conditions.
• Excellent written and verbal communication skills
• Must possess basic hand tools necessary to perform assigned tasks.

Other Skills And Abilities

• Must be at least 18 years of age
• Minimum 3 years of service repair experience; in hydraulic, pneumatic, mechanical and electrical skills with some PLC experience and HVAC
• Must have a valid driver’s license
• Must be able to read and speak the English language
• No travel restrictions – Valid passport
• Customer service skills

Company Benefits

• Medical, Dental, and Vision Insurance
• Company Provided Short Term and Long Term Disability Insurance
• Company Provided Life Insurance
• Annual Profit Sharing Bonus
• 401(K) and Roth Matching
• Employee Assistance Program
• Tuition Reimbursement
• Company Wide Events

The Company is committed to protecting the confidentiality, integrity, and availability of its information assets in alignment with ISO 27001. All employees are required to follow information security policies, safeguard company data and systems, and promptly report any suspected security incidents or violations.

Pay is based on location and experience.