Area Service Manager- US Region

SmartRecruiters, Inc.; Arizona City (AZ); Hybride; USD 69 000 - 98 000; Plein temps

Résumé du poste

Wabtec is seeking an experienced field technical specialist to oversee OHV drive system performance and reliability across the assigned region. You will serve as the primary technical interface with customers and OEMs, performing troubleshooting, commissioning, and field support while communicating findings to engineering and manufacturing teams.

Responsibilities include site and remote support, data analysis, and leading commissioning activities for installations.

Qualifications

• OHV mining equipment design, testing, validation, and field support.
• Experience working with dispersed multi-location teams in engineering, product development, validation, or service.
• Strong technical aptitude with engineering tools, software, and diagnostics.

Responsabilités

• Serve as the primary technical support resource for OHV Drive Systems, providing on-site and remote troubleshooting, commissioning support, and issue resolution.
• Ensure safety, regulatory, and customer requirements compliance while maintaining required certifications and site access credentials.
• Analyze equipment performance data, identify root causes, and drive continuous improvement with engineering teams.
• Collaborate with customers, OEMs, engineering, sales, and product teams to resolve technical issues and improve customer experience.
• Lead commissioning activities for new OHV Drive System installations with accurate documentation and asset management.
• Support warranty investigations, failure analysis, and quality improvement through technical assessments and customer engagement.
• Coordinate field reporting, RMA processes, and corrective action follow-up to improve product reliability.
• Contribute to NPI programs and aftermarket service contract execution and customer support initiatives.
• Monitor market, competitive, and industry developments and communicate insights to stakeholders.
• Promote an inclusive culture and embody One Wabtec values in collaboration and accountability.

Connaissances

OHV mining equipment design

Field service experience

Strong communication skills

English proficiency

Cross-functional collaboration

Project leadership

Formation

Bachelor's degree in Mechanical/Electrical/Electronics/Automation and Control Engineering

Technical degree or diploma in related engineering field

Outils

Diagnostic systems

Engineering software

Description du poste

This role is responsible for overseeing the performance, reliability, and successful commissioning of Wabtec OHV drive systems across the assigned region. The position serves as the primary technical interface with customers and OEMs, providing troubleshooting, issue resolution, and operational support while ensuring timely communication of field findings and product performance insights to Wabtec engineering and manufacturing teams.

In addition, the role supports product quality and continuous improvement initiatives through inspections and failure analysis of components at customer and distributor repair facilities. The position also provides oversight of regional service contract execution, ensuring service delivery, customer satisfaction, and operational excellence across Wabtec's installed OHV drive system fleet.

• Hybrid role with up to 80% domestic and international travel.
• Must be able to work safely in active mining environments, including high-altitude sites (up to 18,000 ft / 5,500m), and meet all site-specific safety and fitness requirements.

Key Responsibilities

• Serve as the primary technical support resource for OHV Drive Systems, providing on-site and remote troubleshooting, commissioning support, and issue resolution.
• Ensure compliance with all safety, regulatory, and customer requirements while maintaining required certifications and site access credentials.
• Analyze equipment performance data, identify root causes, collaborate with engineering teams on corrective actions, and drive continuous improvement.
• Partner with customers, OEMs, engineering, sales, and product teams to resolve technical issues and enhance customer experience.
• Lead commissioning activities for new OHV Drive System installations, ensuring accurate documentation and asset management.
• Support warranty investigations, failure analysis, and quality improvement initiatives through technical assessments and customer engagement.
• Coordinate field reporting, RMA processes, and corrective action follow-up to improve product reliability and fleet performance.
• Contribute to new product introduction (NPI) programs and support execution of aftermarket service contracts and customer support initiatives.
• Monitor market, competitive, and industry developments and communicate relevant insights to internal stakeholders.
• Promote an inclusive culture and embody the One Wabtec values through collaboration, accountability, and customer focus.

Qualifications/Requirements

• B.S in mechanical engineering, Electrical Engineering, Electronics Engineering, Automation and Control Engineering, or a related engineering discipline, with a minimum of three (3) years of experience in engineering, field service, or technical support role involving OHV mining vehicles; OR
• Technical degree, diploma, or equivalent qualification in Mechanical, Electrical, Electronics, or Automation and Control disciplines, with a minimum of five (5) years of experience in engineering, technical, or field service role involving OHV mining vehicles. Equivalent combinations of education, technical training, and relevant experience may be considered.

Skills Required

• Experience with OHV Mining equipment design, testing, validation, and field support.
• Experience working with geographically dispersed or multi-location teams engaged in engineering, product development, validation, or service activities.
• Strong technical aptitude, including proficiency with relevant engineering tools, software applications, and diagnostic systems.
• Strong verbal and written communication skills, with the ability to effectively communicate technical information to diverse audiences.
• Strong interpersonal, collaboration, and leadership skills.
• Proficiency in English, including the ability to communicate effectively in both written and spoken formats.
• Proficiency in standard computer hardware, software applications, and business systems.
• Strong attention to detail and commitment to accuracy.
• Demonstrated ability to manage cross-functional projects and coordinate activities across multiple stakeholders.

Additional Information

Our job titles may span more than one career level. The salary rate for this role is currently $68900-98200 The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at mywabtecbenefits.com. Other benefit offerings for this role may include annual bonus, if eligible.

What could you accomplish in a place that puts People First?

At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.

If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.

Who are we?

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.

Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.

Culture powers us and the possibilities.

We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.

We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.

Need accommodation? Just let us know - we’ve got you.