Area Service Manager - Los Angeles, CA

Cytiva; Los Angeles (CA); Remoto; USD 90.000 - 115.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work eligible

Medical/Dental/Vision insurance

401(k)

Paid time off

Descrizione del lavoro

Cytiva is recruiting an Area Service Manager for the Los Angeles & Rockies region with remote work eligibility. You will own service performance, drive contract growth, manage a geographically dispersed team of field engineers, and implement DBS-based improvements to sustain profitability and customer satisfaction.

Ideal candidates have a engineering/life sciences/business background, extensive field service leadership, and a track record of revenue growth.

Competenze

• Bachelor’s degree or equivalent professional/military experience.
• Significant experience leading customer-facing field service organizations.
• Experience managing geographically distributed remote service teams.
• Familiarity with DBS tools and continuous improvement methods.
• Proven track record in service revenue growth and profitability.

Mansioni

• Own area service performance including revenue growth and customer satisfaction.
• Lead service growth mechanisms like contracts, renewals, and attachments.
• Provide leadership to a distributed team of Field Service Engineers.
• Maintain DBS operating rigor and standard work across the area.
• Ensure high-quality service delivery and safe, efficient operations.

Conoscenze

Team leadership

Cross-functional collaboration

Customer-facing leadership

Geographically distributed teams

Continuous improvement mindset

Formazione

Bachelor’s degree in engineering, life sciences, business, or related field

Strumenti

DBS tools

Daily Management

Problem solving

Descrizione del lavoro

Area Service Manager – Los Angeles & Rockies – Remote Los Angeles,CA Area

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System which makes everything possible.

What You Will Do

• Own area-level service business performance, including revenue growth contribution, operational effectiveness, customer satisfaction, and consistent execution across the Los Angeles & Rockies service area.
• Lead execution of service growth mechanisms within the area, including service contract capture, unit adds, renewals, and digital or service attachment, ensuring field service engineers are enabled, accountable, and capable of identifying customer needs and directly proposing service offerings in partnership with Service Sales, Product Management, and Commercial teams.
• Provide inspirational leadership to a geographically distributed team of Field Service Engineers with direct accountability for associate development, engagement, performance management, expense management, effective resource deployment, and disciplined execution that protects profitability while enabling growth.
• Deploy and sustain DBS operating rigor, including ownership of Daily Management cadence, Visual Management, Problem Solving Process (PSP), standard work, and Kaizen execution across the area to ensure accountability, follow-through, and sustained performance improvement.
• Ensure operational excellence and service delivery performance, including high-quality execution of new equipment installations and critical service events, driving improvement in key service KPIs such as applied time, utilization, first-time fix, PM completion, response time, quality, and safety.
• Serve as the primary management escalation point for complex and high-pressure customer, operational, or performance issues, exercising sound judgment to resolve issues quickly while protecting customer relationships and the long-term interests of the business.
• Partner cross-functionally with the Zone Service Manager and commercial, product, and operations leaders to align field execution, capacity planning, and customer priorities with zone and business objectives.

Who You Are

• Bachelor’s degree in engineering, life sciences, business, or a related field, or equivalent professional/military experience.
• Significant experience leading customer-facing field service organizations within life sciences, biotechnology, medical devices, or other high-technology environments.
• Previous managerial experience, including responsibility for developing and leading Field Service Engineers or other customer-facing technical associates.
• Demonstrated experience leading geographically distributed and remote service teams across complex territories.
• Demonstrated use of Danaher Business System (DBS) tools, including Daily Management, standard work, problem solving, or similar continuous improvement methodologies.
• Proven experience managing or influencing service revenue, growth initiatives, and operational performance metrics at an area or territory level, including contract growth, renewals, and profitability contribution.

Travel, Motor Vehicle Record & Physical/Environment Requirements

• Ability to travel approximately up to 30%, including overnight travel, primarily within the Los Angeles & Rockies service area, and occasionally to the Northeast.
• Ability to lift, move or carry equipment up to 50lb, any other physical requirements

It would be a plus if you also possess previous experience in:

• Previous commercial experience within a field service environment, e.g., service contract growth, renewals, or attachment strategies.
• Applying DBS/lean tools or similar continuous improvement methodologies to drive sustained behavior change across large teams.
• Supporting zone-level or cross-area service initiatives.

Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At Cytiva we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cytiva can provide.

The salary range for this role is $90,000.00-115,000.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

The U.S. EEO posters are available here.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or [e-mail].