Area Service Manager

Stanley Martin Homes; Wilmington (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Parental leave

Tuition reimbursement

Job summary

Stanley Martin Homes in United States seeks an Area Service Manager (ASM) to lead warranty and quality-improvement across assigned communities. You will conduct on-site quality walks, inspections, and drive timely warrantable work while coordinating with trade partners.

The ideal candidate is organized, customer-focused, and able to communicate clearly with homebuyers and partners. Experience in residential construction and tech proficiency are essential.

Qualifications

• Experience in residential construction or property maintenance is required.
• Strong communication and teamwork abilities are essential.
• Demonstrates customer service skills and tech aptitude.

Responsibilities

• Manage warranty requests and lead quality improvement across communities.
• Conduct on-site quality walks and warranty inspections.
• Ensure timely completion of warrantable work and proper vendor payments.

Skills

Residential construction

Team collaboration

Active listening

Customer service

Tech literacy

Tools

HB1 Homebuilder One

Microsoft Office

SharePoint & Teams

Job description

Who is Stanley Martin Homes?

At Stanley Martin Homes, we believe your work should have a purpose. With us, it truly does.

Our success starts with our people, and we are proud to foster a culture where every team member is valued and supported. At Stanley Martin Homes, you will work alongside passionate, knowledgeable professionals who are committed to doing the right thing, delivering exceptional homebuyer experiences, and putting homebuyers first.

Stanley Martin Homes is one of the largest 25 homebuilders in the United States and it has been consistently one of the fastest growing. We are proud of the people-first culture that makes it possible.

If you are ready to build a meaningful career and help families find the place they will call home, we would love to connect with you. Join our team and build a career that you will be proud of.

Explore Opportunities Today

A day in the life of an Area Service Manager (ASM):

Life as an ASM is dynamic and exciting. Your job is to manage warranty requests, leading the quality improvement process for your assigned communities. You will be the on-site leader, responsible for conducting quality walk and warranty inspections, ensuring the completion of all warrantable related work including emergency requests, managing vendor payments and other tasks as required. Most of your day will consist of ensuring trade partners fulfil the timely completion of all scheduled tasks in a manner that is aligned with our quality standards.

Technical Tools Used Daily

• DXC Homebuilder One (HB1)
• Microsoft Office Suite
• SharePoint and Microsoft Teams

What is Stanley Martin looking for in an ASM?

The ideal ASM candidate is highly organized, possesses a positive attitude, is detail-oriented and can remain cool under pressure. Being able to communicate clearly and build strong relationships with homebuyers, trade partners and internal groups is imperative to the success of this role.

Must Haves:

• Experienced in residential construction or property maintenance
• Excited to collaborate in a team environment
• Exudes active listening, confidence, and respect when communicating with others
• Demonstrates excellent customer service skills
• Ability to learn various technologies utilized on the job

What’s In It For Me:

• Access to competitively priced, high-quality health care options through Aetna, MetLife and EyeMed, along with employer-paid Short Term and Long Term disability, basic life and AD&D insurance (including employee-paid life, Legal Resources, and Aflac supplemental options)
• Plan for the future by investing in a 401(K), with up to $5K employer match, invest even more with our Health Savings Account (HSA)
• Put your family first with benefits, including 3 weeks of paid parental leave and a Flexible Spending Account (FSA) for dependent care
• 12 weeks of paid maternity leave through our Short-Term Disability Plan
• Receive well-rounded wellness benefits, including free and low-cost mental health resources and support services through our Employee Assistance Program
• Continue your education with tuition and certification reimbursement
• Rest and relax with 15 days of vacation (increases with tenure) and 6 days of paid sick leave
• Protect yourself from identity theft or travel mishaps with our no-cost coverage
• Receive great discounts on buying a Stanley Martin home and discounts with our partners in mortgage and title services as well as cell phone service through Verizon
• Get access to your paycheck early with an advanced pay option through Dayforce Wallet
• Support local charities that are important to you through our Giving Back Program; with up to $250 match, 8 hours leave and more

Stanley Martin Homes has been building new homes since 1966. Headquartered in Reston, VA, Stanley Martin Homes is one of the nation’s fastest-growing homebuilders, having built more than 25,000 homes and operating in 14 metropolitan areas and seven states, including Florida, Georgia, Maryland, North Carolina, South Carolina, Virginia, and West Virginia. Named National Builder of the Year in 2021 by Builder Magazine, Stanley Martin Homes is driven to deliver on its mission to “design and build homes people love at a price they can afford.”

At Stanley Martin Homes, you're not just joining a company—you’re joining a team. Whether your passion is in sales, construction, or operations, you'll contribute to delivering an exceptional home buying experience that helps people realize their dreams.

#StanleyMartinHomes

Job Details

Job Function Individual Contributor

Pay Type Salary

Our company adheres to the spirit and intent of EEO. We promote a safe and drug-free workplace. We offer a competitive package of compensation, benefits, and a remarkable working environment. EOE/M/F/D/V/SO