Area Reservation Rooms Controller

SmartRecruiters, Inc.; Kennebunk (ME); On-site; USD 65,000 - 90,000; Full time

Job summary

Auberge Collection's White Barn Inn in Kennebunk, ME, seeks an Area Rooms Controller to oversee reservation accuracy, room assignments, and revenue optimization across the Northeast properties. You will work with Reservations, Operations, and Sales teams to deliver exceptional guest experiences.

The role requires meticulous attention to detail, strong communication, and the ability to balance multiple priorities in a luxury resort setting.

Qualifications

• Exceptional follow-through and attention to detail.
• Pleasant, articulate, and professional phone and email demeanor.
• Ability to speak clearly, confidently, and thoughtfully to best represent the property.
• Ability to work independently with self direction and with a team remotely.
• Ability to multi-task and coordinate multiple projects at once.
• Ability to make acute decisions that support resort operations.
• Ability to professionally represent the resort, and interact with other teams and clients in a polished, responsible, and timely manner.
• Ability to communicate information to operational departments accurately and in a timely manner.
• Knowledge of Auberge Collection culture and New England region a bonus.
• Timeliness, reliability, and sense of urgency in handling tasks.

Responsibilities

• Audit reservations for accuracy across properties.
• Ensure correct room assignments and billing with regional teams.
• Review daily cancellation reports and process refunds as needed.
• Maximize revenues by optimizing upgrades and inventory.
• Coordinate with Revenue and Reservations leadership daily.
• Maintain knowledge of properties, room types, rates, and experiences.
• Add guest profile details to personalize stays.
• Attend daily meetings with Area Director of Reservations.
• Perform administrative tasks as assigned.

Job description

A beloved local landmark for over 150 years, White Barn Inn, Auberge Collection is synonymous with warm New England hospitality, rustic charm, and uncompromising attention to detail. Just a 90-minute drive north of Boston in the charming coastal town of Kennebunk, Maine, the 28-room property is renowned as one of the country’s most distinctive getaways offering supreme levels of quality, luxury, and gracious service. The hotel's four waterfront cottages and one-of-a-kind houseboat boats coastal views and access to White Barn Marina. Amenities include an outdoor infinity pool, coastal views, an award-winning spa, two restaurants, convenient access to fine shopping and art galleries in Kennebunkport, as well as a variety of experiences from bike riding to local apple orchards to traditional Maine lobster bakes. The White Barn Restaurant, a culinary legend, Forbes Five Star and AAA Five Diamond fine dining destination, offers seasonal, contemporary New England cuisine while the new Little Barn is a casual eatery highlighting the local Maine farmstead and fisheries to the table in flavorful, approachable dishes. In summer 2020, White Barn Inn unveiled a property-wide redesign led by New York-based Jenny Wolf Interiors that refreshed guest rooms and public spaces with playful contemporary touches and elements from local Maine purveyors.

Embark on an extraordinary journey as Area Rooms Controller across the Northeast with Auberge Collection, where your role transcends boundaries and becomes a captivating symphony of hospitality. As the Rooms Controller for multiple properties, your commitment to excellence will unfold on a grand scale, ensuring that each reservation reflects the pinnacle of luxury unique to each property. As the Resorts’ Rooms Controller, duties will entail many facets of auditing reservations for the properties. Ensuring accuracy of room assignments, billing needs, and other tasks, you’ll work closely with the regional Reservations Team, Operations Teams, and Sales Teams.

Monitor email inboxes for incoming bookings, modifications, and cancellations emails, completing steps regarding Synxsis reservations

Review all reservations made for quality, accuracy, and follow up on inaccuracies to ensure reservation is correct for arrival, assigning room numbers where applicable

Review daily cancellation reports, processing accurate refunds where applicable, and informing the specific property for awareness

Review upcoming reservations for accuracy, while completing remaining deposit balances

Maximize revenues through upgrade opportunities and balancing inventories daily, ensuring straight line availability is present for all properties

Work closely with Revenue Team and Reservations Leadership to monitor length of stay restrictions, opening up availability when applicable to maximize occupancies

Review upcoming Group Rooms inventory for accuracy, and communicate with GRC and Sales Teams when necessary

Maintain accurate, relevant knowledge of all properties within the region, room types, experiences, rates, and property specific details

Add information to guest profiles such as previous stay experience, special occasions, preferences, and other pertinent information with strong attention to detail and accuracy

Share relevant guest information to the pre-arrival teams to ensure a personalized guest experience

Aligning check in/check out for reservations, Back to Back, to help avoid guest glitches- FHR, etc

Attend daily meetings as deemed appropriate by Area Director of Reservations

Periodical deposit ledger maintenance for the properties

Performing other administrative tasks as assigned by the Area Reservations Leadership Team

Maintain professional appearance and demeanor and to conduct personal behavior in a mature and professional business manner while representing the company

Keep department heads informed of any issues so as to ensure prompt correction and ensure guest satisfaction

Qualifications

Required

Exceptional follow-through and attention to detail

Pleasant, articulate, and professional phone and email demeanor

Personal Skills

Ability to speak clearly, confidently, and thoughtfully to best represent the property

Ability to work independently with self direction and with a team remotely

Ability to multi-task and coordinate multiple projects at once

Ability to make acute decisions that support resort operations

Ability to professionally represent the resort, and interact with other teams and clients in a polished, responsible, and timely manner

Ability to communicate information to operational departments accurately and in a timely manner

Knowledge of Auberge Collection culture and New England region a bonus

Timeliness, reliability, and sense of urgency in handling tasks

Additional Information

About Auberge Collection

Auberge Collection is a portfolio of extraordinary hotels, resorts, safaris, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 39 one-of-a-kind hotels, resorts, safaris, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

The Friedkin Group is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin Group portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

WBI Operations LLC is an Equal Opportunity Employer, M/F/D/V. WBI Operations LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, WBI Operations LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.