Area Repair Tech & Field Training Lead

The Guitar Center Company; Emeryville (CA); On-site; USD 26,532 - 40,143; Full time

Job summary

A leading music store chain is seeking a Repair Tech Area Specialist in California. The role involves providing maintenance and repair services on customer-owned instruments and store equipment, offering superior customer experiences, and serving as a resource for other Repair Techs. Candidates should have at least 2 years of tech experience, commitment to customer service, and proficiency in MS Office. This position offers a competitive pay rate and may require travel within the region.

Qualifications

• 2+ years of repair tech experience.
• 1+ year of professional customer service experience.
• Valid state driver's license and automotive insurance.

Responsibilities

• Interact with customers to lead to sales of repair services.
• Service customer-owned instruments with high craftsmanship.
• Travel to stores for training and support.

Skills

Coaching

Customer Focus

Interpersonal Communication

Selling

Technology Skills

Training

Education

High School Diploma or GED equivalent

Tools

MS Office suite

Job description

A leading music store chain is seeking a Repair Tech Area Specialist in California. The role involves providing maintenance and repair services on customer-owned instruments and store equipment, offering superior customer experiences, and serving as a resource for other Repair Techs. Candidates should have at least 2 years of tech experience, commitment to customer service, and proficiency in MS Office. This position offers a competitive pay rate and may require travel within the region.