Sterling Group is a family-owned vertically integrated real estate investment services firm started in 1976. Our organization includes development, construction, property management and investment management with a specialty in multifamily housing and self-storage facilities. Our executives are involved daily and work closely with over 375 colleagues in multiple states throughout the Midwest and Southeast. We are looking for self-driven professionals with high accountability and integrity.
Why work for Sterling Group?
- Training and Career advancement opportunities
- Recognition programs
- Competitive wages
- Full benefits
- Family friendly culture
- Work life balance
Unique opportunity to manage a portfolio of properties: 196 apartment homes, community space, POA, commercial and retail space all within one campus in a prime location in Carmel, IN. In this role you will oversee and profitably manage all aspects of daily property operations of a Sterling Management Ltd. Apartment community, including leasing, tenant relations, maintenance, financial management, and team supervision.
Highlights of this role include:
- Facilitate optimum performance of the property in areas such as personnel management, leasing, collections, resident services, maintenance, revenue enhancement, capital improvements and information reporting
- Enforce zero delinquency policy and maintain delinquencies below established budgeted goal
- Coordinate staff schedules, supervise all site staff, inspect staff work and provide direction to ensure proper and timely execution of all operational responsibilities
- Supervise and coordinate with maintenance staff and vendors
- Conduct regular property inspections
- Implement preventive maintenance programs
- Ensure high occupancy levels and strong resident relations.
- Oversee move-ins and move-outs and related documentation is completed
- Prepare and manage the property’s annual budget, ensuring financial goals are met and expenses are controlled.
- Oversee rent collection, ensure timely payments, and manage late fees or payment plans.
- Implement cost-control strategies, evaluate vendor contracts, and negotiate service agreements to maintain profitability.
- Develop and execute marketing strategies to attract qualified residents
- Organize and oversee resident events
- Monitor competitive properties and industry trends
- Handle evictions in compliance with applicable laws
- Meet or exceed budgeted Revenue, Expense, NOI & Cash Flow.
- Manage all capital projects as budgeted and approved by ownership
- Review all business plans and logs prepared for each property with special focus on any under-performing properties, monitor results and hold managers accountable for meeting goals
- Oversee applicant qualifying responses including applicant interviews, application processing and each lease renewal to ensure timely completion
- Regularly inspect and manage property curb appeal and product quality and quantity levels to meet Sterling standards and timelines
Reports to: Regional Director
Qualifications:- Bachelor's Degree preferred
- Minimum of 5 years’ experience in residential property management
- Knowledge in Microsoft Office programs (Word, Excel, Outlook) required
- Yardi Program knowledge is a plus
- Must be available for emergency situations.
- Ability to adapt to a fast-paced environment and manage multiple projects effectively
- Excellent interpersonal relations, communicative skills and a customer-focused service orientation
- Proficient in reading, writing, grammar and mathematical skills
Benefits:
- Medical
- Dental
- Vision
- Flexible Spending Account
- Group Life Insurance
- Voluntary Life Insurance
- Short Term Disability
- Long Term Disability
- Supplemental programs
- 401(k) Retirement Savings Plan
- Employee Assistance Plan
- Paid Time Off
- Paid holidays
- Volunteer time
Our goal is customer loyalty. Because we understand that customer loyalty is achieved by exceeding customer's expectations, our company credo is:
"Creating the Sterling Story by exceeding expectations... one customer at a time!"
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