Area Operations Specialist

United Way of Massachusetts Bay and Merrimack Valley; New York (NY); Remote; USD 56,000 - 70,000; Full time

Job summary

A nonprofit organization serving the military community is looking for an Area Operations Specialist to manage operations and deliver programs at multiple sites. The ideal candidate will have a high school diploma and at least 2 years of relevant experience. Strong interpersonal and problem-solving skills are essential. This fully remote role requires residency within 90 minutes of Albany, NY. Competitive salary and benefits are offered.

Benefits

Generous paid time off

401k match

Training and education reimbursement

Qualifications

• 2+ years of responsible work experience in administrative or related roles.
• Ability to handle confidential information with tact.
• Must reside within 90 minutes of Albany, NY.

Responsibilities

• Deliver and evaluate programs, activities, and events.
• Develop working relationships with military and community leadership.
• Coordinate special fundraising events and public awareness plans.

Skills

Interpersonal skills

Customer service

Problem-solving

Attention to detail

Initiative

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

If you are passionate about making a positive impact on the lives of those who sacrifice so much for our country, then you've come to the right place. Our team is comprised of dedicated professionals who share a common commitment to serving our military community.

Join us in fulfilling our mission by becoming a part of Team USO. Together, we can make a difference in the lives of the people who serve and their families.

The USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement.

Area Operations Specialist Position

The Area Operations Specialist position is responsible for operations and for delivering programs and services at multiple USO centers and/or field program delivery sites within an assigned geographic area; assisting in evaluating current programs, activities and events, and suggesting program improvements or new programs.

Principal Duties and Responsibilities

• Deliver area-wide programs, activities and events and assist in their evaluation. Develop, document and maintain standard operating procedures, program kits, and program reference manuals.
• Assist in reviewing program and service needs within assigned area and in researching and recommending changes or new programs, activities and events based on results. Implement suggested and/or required changes.
• In cooperation with higher level colleagues, develop, improve and maintain working relationships with U.S. Military, local business, and community leadership to support procurement and growth of financial and other in-kind resources necessary for area operations.
• Execute special fundraising events within assigned area. Help to develop area-wide public awareness plans that support sustainable growth of sponsorships and other fundraising.
• Coordinate with area media outlets including online, print and broadcast, to inform and ensure coverage of programs and events.
• Monitor programs budget and assist with budget creation. Prepare, review and complete budget and expense reports.
• Serve as liaison between internal USO resources, external vendors and donors in order to facilitate prompt problem resolution.
• May lead and mentor Area operations support staff and/or volunteers.
• May be required to operate a USO or personal motor vehicle.
• Backfill as requested for higher level operations staff and perform other duties as assigned.

Job Specifications

• High school diploma or equivalent required.
• 2+ years progressively responsible work experience in an administrative, business operations, programs, events or related role.
• Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
• Proficiency using computers and electronics equipment. General knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
• Must show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities.
• Ability to achieve desired results while working collaboratively in a team environment.
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.

Details

• This position is a fully remote position. Applicant must reside within 90 minutes of Albany, NY.
• The salary range for this position is $56,000 - $70,000.
• Travel of 40% in NY
• Resume and cover letter are required for full consideration.
• Background check – education, criminal and driving required.

Employee Quotes

• The organization truly cares about the people who work here.
• I have been with the USO for 4 years and have consistently been able to grow in my knowledge and position.
• There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see.
• Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community.
• The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of.

Apply today. Join the mission. Join Team USO.