Area Manager UK

Landal; Norwich Township (OH); Hybrid; USD 61,000 - 75,000; Full time

Benefits offered by this job

Salary £45k–£55k

35 hours per week

Flexible & hybrid working

Benefits & insurance

Landal employee holiday discounts

Job summary

Landal UK is seeking an Area Manager to lead performance across a portfolio of managed and franchise resorts in the UK, from Cornwall to Scotland. You will work with Resort GMs to drive operational excellence, guest experience, revenue and profitability, with significant autonomy and support from a growing organisation.

You will build relationships with owners and management teams, use data and insights to improve performance, and travel extensively to oversee resorts.

Qualifications

• Hospitality, leisure, tourism or customer-focused leadership with commercial thinking.
• Proven track record in improving performance.
• Strong relationship management with owners and senior leaders.
• Able to interpret data and turn insights into action.
• Willingness to travel extensively.

Responsibilities

• Drive revenue and commercial performance across managed and franchise resorts.
• Improve guest experience and NPS while maintaining safety and profitability.
• Develop and manage franchise partnerships and grow portfolio.
• Collaborate with central teams to provide support to each resort.
• Lead ownership relationships and ensure operational excellence.

Skills

Area Management

Resort Management

Operations

Account Management

Data-driven decisions

Excel

Power BI

Stakeholder management

Tools

Power BI

Excel

Job description

Over de functie

Landal UK is part of the Landal group, one of Europe's leading holiday resort operators. We manage and support a growing portfolio of resorts across the UK, working with both managed resorts, where Landal is responsible for day-to-day operations, and franchise resorts, where the resort remains independently operated but partners with Landal for brand, commercial and operational support.

We are entering an exciting period of growth, with ambitious plans to increase our managed portfolio while continuing to expand our franchise partnerships. This is an opportunity to play a key role in that growth.

You will work across an exciting portfolio of destinations from Cornwall to Scotland, with a high degree of autonomy and the support of a growing UK and international organisation.

Dit ga je doen

As an Area Manager, you will be responsible for the performance and relationships across a portfolio of managed and franchise resorts throughout the UK. For managed resorts, you will work closely with Resort General Managers to drive operational excellence, guest experience, revenue, profitability, colleague engagement and compliance. For franchise resorts, you will act as Landal's key relationship and performance lead, working with resort owners and management teams to improve guest experience, revenue and overall commercial performance. You will be the link between our resorts, owners and the wider Landal organisation, ensuring the right support, challenge and expertise is available to help every resort perform at its best.

Your Key Objectives Are

• Drive Revenue & Commercial Performance across managed and franchise resorts.
• Improve Guest Experience & NPS, ensuring Landal remains focused on delivering exceptional holidays.
• Deliver Operational Excellence across managed resorts, including profitability, colleague engagement, compliance and Health & Safety.
• Develop Strong Franchise Partnerships, creating trust while challenging performance and identifying opportunities for growth.
• Support Portfolio Growth, helping Landal successfully integrate and develop new resorts as the UK business expands.

Your Goals Are To

• Build strong, credible relationships with resort owners, developers, General Managers and franchise partners.
• Use performance data and commercial insight to identify opportunities, challenge performance and drive action.
• Work collaboratively with central UK and European teams to bring the right expertise and support to each resort.
• Share best practice and continuously improve how Landal operates across its UK portfolio.
• Take ownership, make decisions and act as a trusted representative of Landal in every stakeholder relationship.

Dit ben jij

Skills

We are looking for an experienced hospitality, leisure, tourism or customer-focused leader who combines commercial thinking, operational understanding and exceptional relationship skills. You will ideally have:

• Experience in Area Management, Resort Management, Operations or Account Management.
• A proven track record of improving commercial or operational performance.
• Strong relationship and stakeholder management skills, with the confidence to work with owners, developers and senior resort leaders.
• Good financial understanding and the ability to interpret performance data and turn insight into action.
• A hands-on, solutions-focused approach and the confidence to challenge when required.
• Excellent communication, negotiation and influencing skills.
• The ability to work independently across a large geographical area.
• Strong Excel skills and confidence working with data; Power BI experience is desirable.
• A full UK driving licence and willingness to travel extensively, including overnight stays.

Dit bieden wij

• Permanent full-time contract, 35 hours per week
• £45,000–£55,000 salary depending on experience
• 25 days' holiday based on a 35-hour working week
• Flexible and hybrid working
• Employee benefits and insurance schemes
• Attractive Landal employee holiday discounts