Area Manager - Texas

Mindful Therapy Group; Dallas (TX); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health, Dental & Vision benefits 75%

401(k) employer matching

Paid holidays and PTO

Career development opportunities

Job summary

Mindful Therapy Group seeks an Area Manager to lead operations across multiple offices, driving performance, professionalism, and operational excellence. Base in Texas with regular travel between Houston, Dallas, and Austin to support several offices.

The role requires a strategic mindset, data-driven decision making, and a proven ability to scale operations while maintaining high provider and client service standards.

Qualifications

• 5+ years of leadership experience in a multi-location setting.
• Experience managing Office Managers or supervisors.
• Strong strategic thinking and execution with measurable improvements.

Responsibilities

• Set state-specific targets for each office and ensure timely progress reporting.
• Tie coaching, recognition and performance management to KPI achievement.
• Manage day-to-day operations across multiple locations within the designated area to ensure efficiency and compliance.
• Forecast volume and revenue with leadership teams and monitor actuals against plan.

Skills

Leadership

Multi-location management

People management

Strategic thinking

Communication

Education

Bachelor's degree in Healthcare Administration, Business Administration, Management, or related field

Job description

Job Type: Full time, M-F

Salary: $75,000-85,000 annually

Location: This position will be based in Texas, with regular travel required between the Houston, Dallas, and Austin areas to support multiple office locations.

Candidates with backgrounds in restaurant or hospitality management are highly encouraged to apply.

About Mindful Support Services

We are a business to business support service for independent mental healthcare practitioners, which helps providers service a growing client base. We provide administrative and organizational services to simplify the processes of sourcing leads, marketing, billing and collecting payments from patients and insurers. We have grown to support over 2,500 mental healthcare providers since we opened in 2011.

We have built the Mindful Therapy Group brand from the ground up with years of dedication to solving the complex processes of the healthcare landscape in innovative ways, creating a platform geared toward growth, and working to meet our mission of creating improved access to high quality mental healthcare.

About the Role

The Area Manager is a key operational leader responsible for driving performance, professionalism, and operational excellence across multiple offices within a defined area, initially Colorado, Arizona,Nevadaand Texas.This roleanchors in Colorado andtranslates company and regional priorities into actionable plans at the office level, fosters strong and healthy office cultures, and ensures provider and clientfront-of-houseexperience standards are consistently met.

The Area Manager leads with a strategic, growth-oriented mindset, leverages data and metrics to inform business decisions, and continuouslyidentifiesopportunities to improve efficiency, quality, and provider success while collaborating closely with the Director of Provider Services.This position is ideal for a multi-site operations leader who thrives in a fast-moving, high-growthenvironmentsand is energized by opening and scaling new markets.

Leadership and Team Management

• Set clear, state-specific targets for each office (e.g., monthly visit volume, providerutilization, FOH service metrics) and ensure Office Managers understand and own thesegoals andregularly report progress against those goals.
• Tiecoaching,recognitionand performance management to achievement of area and state-level KPI’s, reinforcing a culture of accountability and continuous improvement.
• Handle escalated provider concerns and sensitive staff matters within the area with discretion, professionalism, and sound judgment; escape whenappropriate.
• Provide insights and recommendations toseniorleadershipbased on regional performance and market trends.
• Contribute to the development andimplementation of long-term strategic growth and goals for the organization and be able todisseminatethose strategies to tangible goals for your team.
• Identifyand mentor high-potential staff to prepare them for future leadership roles within the company.

Operational Excellence and Performance Management

• Manage andmonitorthe day-to-day operations of multiple locations withinthe designated management areato ensure efficiency, productivity, and compliance with company standards.
• Maintain a standardized area scorecard thatincludes atminimum appointment volume, providerutilization, cancellation/no-show rates, officeutilization, turnover and revenue by officeand bystate.
• Analyze performance by state and office,identifyunder – and – over performance, and implement targeted action plans (staffing, training, workflow changes) to close gaps and support growth.
• Establish minimum performance thresholds and escalation protocols when offices or states fall below target, ensuringtimelyintervention and follow-through.
• Partner with finance, clientservicesand provider services leadership to forecast volume and revenue growth for ownedareaand track actuals against plan, flaggingrisk and opportunity early.

Strategic Execution and Change Management

• Use performance and growth data to prioritize which markets receiveadditionalresources, require workflow adjustments or process improvement and document the impact on key metrics post-implementation
• Contribute to the execution oflong-termstrategic growth goals by translating regional and company strategies into tangibleoffice‑levelobjectivesand team goals.
• Lead and manage projects aimed at expanding services, improving operations, and enhancing provider satisfaction and client care within the area.
• Engage staff in change initiatives, fostering a culture of continuous improvement, adaptability, and innovation.

Communication and Alignment

• Serve as a key connector betweenoffice leveloperations and regional leadership, ensuring priorities are clearly communicated, understood, and implemented.
• Communicatearea levelperformance, challenges, and opportunities to the Regional Manager and Director of Provider Services through regular, structured updates and reports.
• Providefieldinformedinsights and recommendations based on area performance and market trends to support regionaldecision-making.
• Ensure office teams understand company initiatives, goals, and changes, and can translate them intoday-to-dayactions and behaviors.

Qualifications

• 5 or more years of experience in a leadership role, withmulti-locationmanagement experience strongly preferred.
• 3 or more years of experience overseeingmanagement levelstaff (e.g., Office Managers, supervisors).
• Bachelor's degree inHealthcare Administration, BusinessAdministration,Management, or a related field preferred but notrequired.
• Strongtrack recordof strategic thinking and execution at the office/area level, with measurable improvements in performance and growth.
• Excellentleadership,communicationand interpersonal skills, with aprovenability to motivate and inspire teams to achieve goals.
• Demonstrated ability to manage complex or sensitive situations with excellent judgment, discretion, and professionalism.
• Demonstrable project management experiencewith the ability to coordinate multiple stakeholders,maintaintimelinesand communicate effectively through different milestones.
• Analytical mindset with the ability to interpret data,identifytrends, and develop actionable insights.
• Proficiencyin Microsoft Office Suite and other relevant software applications.
• Ability to travelfrequentlywithin the designated territory,withadditionaltravel outside the area as needed.

The responsibilities described are not intended to be a comprehensive list of requirements for this job. Responsibilities, duties, and activities may change at any time with or without notice.

Compensation and Benefits

• 75% coverage of Health, Dental & Vision benefits plan
• 401(k) savings plan with employer matching upon eligibility
• 8 paid holidays a year
• 15 PTO days accrued in first year
• Professional and career development opportunities
• Compensation evaluated consistently and opportunities for growth

We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health!

It is a conflict of interest for an employee of Mindful Support Services to be a current client of Mindful Therapy Group. We request that individuals who are receiving clinical services at Mindful Therapy Group wait until their care is discontinued before beginning employment.

Job Type: Full time, M-F

Salary: $75,000-85,000 annually

Location: This position will be based in Texas, with regular travel required between the Houston, Dallas, and Austin metro areas to support multiple office locations.