Area Manager, SPA4 Area Manager

Amazon; Middletown Township (PA); On-site; USD 60,000 - 85,000; Full time

Job summary

A leading company in e-commerce seeks an HR Investigator to join their WW Ops Human Resources team in Pennsylvania. The role involves investigating sensitive employee issues, managing complex cases, and engaging in continuous improvement initiatives. Ideal candidates will have strong communication skills and experience in employee relations.

Qualifications

• 2+ years of employee and performance management experience.
• Flexible schedule including weekends, nights, and holidays.

Responsibilities

• Investigate sensitive HR issues and conduct interviews.
• Analyze data and produce strategic recommendations.
• Manage casework independently and rapidly.

Skills

Communication

Interpersonal skills

Education

Bachelor's degree or equivalent

Job description

Job ID: 3020798 | Amazon.com Services LLC

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.
We are looking for a dynamic, organized self-starter to join our WW Ops Human Resources team as an HR Investigator supporting our US locations.
The central objective of the WW Ops Centralized Investigation team is to ensure fair and respectful treatment of employees, consistent with our core business values and objectives.
The ideal candidate for this position has strong communication and interpersonal skills, enabling them to work successfully on a broad spectrum of employee and labor relations issues and projects.

The HR Investigator will work proactively to:
- Investigate highly sensitive HR and Employee Relations issues, including: Conducting complainant, witness and subject employee interviews; Analyzing data from various internal systems; Case adjudication; Proposing remedial action based on investigation findings; Production of completed investigation documentation
- Independently manage assigned casework, bringing investigations to closure rapidly and definitively
- Design, collect, and analyze multiple levels of employee and stakeholder feedback
- Analyze aggregate casework data to identify issue trends and opportunities for proactive issue mitigation
- Analyze casework trends and produce strategic recommendations to the business to proactively address systemic issues
- Partner to engage in continuous improvement initiatives
- Partner in analysis and revision of people programs, policies, and practices to sustain a positive work environment for all WW Ops employees
- Consult and collaborate with business partners, Corporate ER teams, Legal teams, and 3rd Party Vendors on complex employee investigations
- The individual also will work reactively on critical employee relations issues that are crisis-oriented and typically can only be successfully completed with limited time. Balancing time between projects and crisis-response is a critical component for success in the position.

BASIC QUALIFICATIONS

- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

PREFERRED QUALIFICATIONS

- 1+ years of performance metrics, process improvement or lean techniques experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.