Area Manager PCC and Crematories

Service Corporation International; San Jose (CA); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with Company match

Life Insurance

Job summary

Service Corporation International is seeking a Funeral Home Manager to oversee daily operations across multiple locations in the San Jose area. You will drive annual plans, budgets, and service excellence, while developing staff and ensuring regulatory compliance.

The role requires extensive industry experience, strong leadership, and a proven ability to manage budgets and achieve financial and service goals within the company’s standards.

Qualifications

• High School Diploma or equivalent; 12 hours finance/accounting coursework preferred.
• Embalming Licensure may be required depending on state regulations.
• 7+ years in funeral home management with budget and staff management experience.

Responsibilities

• Develop annual business plan and budget with leadership.
• Manage day-to-day operations and ensure on-time services.
• Monitor and achieve annual goals; approve expenditures.
• Develop and mentor frontline staff; manage performance.
• Ensure compliance with federal/state regulations and company policies.
• Collaborate with Market Leadership for improvements.

Skills

Financial acumen

MS Office

Interpersonal skills

Cultural sensitivity

Education

High School Diploma

Finance & Accounting coursework

Tools

Excel

PowerPoint

Outlook

Word

Job description

Our associates celebrate lives. We celebrate our associates.

Manage the daily operations of multiple locations within the Funeral Home industry. Responsible for short-term planning, operations, and developing a professional and effective staff, and exceeding client family expectations.

JOB RESPONSIBILITIES

• Financial Management
  • Develop annual business plan
  • Work with local and Market Leadership to develop annual business plan and budget as well as financial and operational initiatives
  • Accountable for monitoring and achieving annual operational goals and making appropriate sustainable business decisions
  • Approve expenditures and invoices including overtime
• Operations
  • Manage the day-to-day activities ensuring on-time services; exceeding client family expectations
  • Remove barriers, encourage ideas, and identify improvements
  • Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability
  • Assure the location’s operating practices comply with applicable federal & state/provincial regulations and Company policies
  • Responsible for establishing location goals and priorities
  • Develop, communicate, and monitor goals, priorities, processes and procedures
  • Manage frontline supervisor’s responsibilities, expectations, and accountabilities
  • Effectively present and communicate Company and Market strategies, values, and goals to location staff
  • Collaborate with local Management for resource sharing, ideas, and business or operational enhancements
  • Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements
  • Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture
  • Ensure all safety, quality control, and compliance standards are adhered
• People Development
  • Develop a strong, trusting, and reliable team
  • Understand team members career aspirations and provide assignments to develop skills and/or close gaps
  • Constructively address issues and provide tangible and appropriate feedback
  • Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover
  • Monitor training and licensing requirements ensuring staff is re‑trained/licensed prior to expiration
  • Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff
  • Establishes pay, recommends pay increases, special pays, and career advancements
  • Discipline staff as necessary; writes development plans to close behavior or skill gaps
  • Collaborates with Human Resources throughout discipline, development, and termination processes
  • Recommends and discusses terminations with Market Leadership
• Other Funeral Home Management builds and expand brand and product awareness in order to increase sales and market share
  • May network with key community leaders to build business relationships, influence, and support the community
  • Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company
  • Develop and implement plans to improve customer satisfaction index and on-line community reviews
• Other responsibilities as requested or assigned
  • Depending upon location size and schedules, may assist with arrangements, preparation of visitation and/or services, driving, or transporting thus demonstrating leadership and teamwork

MINIMUM REQUIREMENTS

• Education: High School Diploma or equivalent required At least twelve (12) hours college courses in Finance & Accounting strongly preferred
• Certification/License: Embalming Licensure may be required depending on state/provincial regulations & requirements.
• Experience At least seven (7) years industry experience in applicable discipline with progressively increased responsibilities Funeral Home Management experience required At least two (2) years’ experience managing people and effectively managing budgets and expense control required

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledgeable in industry competitive pricing, demographic patterns, and market competition
• Knowledgeable in Financial and Business acumen
• Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
• Proficient in MS Office suite including Outlook, Word, Excel, & PowerPoint

WORK CONDITIONS

• Work Environment: Work indoors and outdoors during all seasons and weather conditions Exposure to various chemicals and fluids Limited amount of local and/or multiple location traveling required Professional Dress is required when in contact with families
• Work Postures: Frequent, continuous periods of time standing, up 6 hours per day Sitting continuously for many hours per day, up to 6 hours per day Climbing stairs to access buildings frequently
• Physical Demands: Physical effort requiring manual dexterity is required, includes paperwork, calculators, comput Pay: $90,000 - $95,000 yearly based on experience

BENEFITS

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

Postal Code: 95125 Category (Portal Searching): Operations Job Location: US-CA - San Jose

Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI” refers to Service Corporation International and its affiliates. Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.