Area Manager, Fulfillment Operations

ShipBob, Inc.; Fort Worth (TX); On-site; USD 65,000 - 83,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Basic Life

Job summary

ShipBob, Inc. is seeking an Area Manager, Inbound Hub Operations for our Fort Worth hub. You will lead a 30+ inbound team across dock, receiving, and processing, owning dock scheduling, WROs, and quality checks to feed the network.

You’ll drive KPI ownership, staff planning, and safety while coordinating transfers to spoke centers to meet 3-day hub SLAs and inventory accuracy targets. Rotate shifts as needed and coach talent.

Qualifications

• 2+ years of people management and operational leadership in a high-volume 3PL.
• Ability to manage performance, provide feedback, train and develop talent.
• Strong computer skills with Word, Excel, PowerBI; knowledge of TMS.
• Excellent attention to detail and clear communication; change-ready.

Responsibilities

• Lead a 30+ inbound associates team across dock, receiving, and processing.
• Review weekly inbound volume and forecasts to meet hub objectives.
• Balance labor with other Area Managers to run efficient shifts.
• Own inbound hub metrics like UPH, 3-day SLA, and inventory accuracy.
• Manage dock scheduling and inbound appointment flow with carriers.
• Ensure accurate counts, quality checks, and prompt processing of inventory.
• Drive dock-to-stow cycle time and escalate discrepancies for resolution.
• Coordinate transfer of received inventory to regional spokes with transport.
• Train and coach teams; promote engagement and safety programs.

Skills

People management

Operational leadership

Inbound receiving ops

Excel

Power BI

TMS systems

KPIs tracking

Communication skills

Attention to detail

Adaptability

Tools

Microsoft Word

PowerBI

WMS systems

Job description

As a member of theShipBobTeam, you will...

• Grow with an Ownership Mindset :We champion continuous learning and innovation.You'lltake on real problems,create tangiblesolutions, anddrive results that move the needleforShipBob,our merchants, and for your own professional growth.Ifyou'reready to do the most meaningful work of your career, this is the place.
• Collaborate with Peers and Leaders Alike: AtShipBob,leaders areaccessible;feedback flows in both directions, andeveryone, regardless of their seniority or role, steps up to help when needed.We hold each other tohigh standardsbecause we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.
• Experience a High-Performance Culture and Clear Purpose: We are results-driven andclear about what that means: ourgoals are specific, accountability is shared, and every team member can see how their work connects toour mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.

Location: 11401 Harmon Road, Fort Worth, TX, 76177

Shift: Monday - Friday, Day Shift, but m ust be willing to work any shift, including nights and weekends, based on business demand.

Role Description:

The Area Manager, InboundHub Operations is a people first leader responsible for directly managing and developing a team of leads and associates at one of ShipBob’s receiving hubs. A hub is dedicated exclusively to receiving inbound inventory from merchants and injecting it into ShipBob’s network as quickly and accurately as possible—goods are received, quality-checked, verified, 3D-scanned, stow-tagged, and transferred on to regional spoke fulfillment centers, where picking, packing, and shipping take place. They’ll be heavily involved in driving inbound process improvement across the full hub flow—dock management, receiving against warehouse receiving orders (WROs), quality control and product verification, and coordinating timely transfer to spoke locations—while maintaining a safe work environment, safeguarding inventory accuracy, and meeting hub service-level agreements, including the 3-day hub-arrival-to-stow SLA. Area Managers receive exposure across departments and shifts to contribute to operational and cultural excellence, diversifying their experience and exposing them to all aspects of our fulfillment and logistics operations. As ShipBob continues to grow, it is imperative to receive and distribute merchant inventory accurately and on time so that downstream spoke fulfillment centers can serve our clients’ needs while maintaining sustainable growth and scalability from an operations perspective. This role reports to the Operations Manager, Inbound Hub Operations, who also serves as the backup for this role.

What you’ll do:

• Manage, build, and develop a team of 30+ inbound associates across dock, receiving, and processing (Temp and FTE).
• Review weekly inbound volume and WRO forecasts—scheduled dock appointments and expected receipts andidentifyproductivity and staffing requirements to meet overall buildingobjectives.
• Partner with other Area Managers to balance labor ensuring we areoperatingan efficient shift while meeting all goals.
• Own inbound hub metric reporting, including, but not limited to, receiving UPH, hub-to-transfer (dock-to-stow) cycle time against the 3-day hub SLA, WRO processing time, receiving and inventory accuracy, on-time receipt against ASNs/WROs, and Injury Rate.Identifyareas for improvement, troubleshoot problems, and implement solutions tomaintainstandards.
• Manage dock scheduling and inbound appointment flow, coordinating with carriers and merchants to align inbound deliveries with available labor and dock capacity.
• Oversee receiving againstProducts, WROs, and purchase orders—ensuringaccuratecounts, quality checks, product verification, 3D scanning foroptimalpackaging, and stow-tagging, with prompt andaccurateprocessing to protect inventory accuracy.
• Drive hub-to-transfer (dock-to-stow) cycle time and reduce inbounddwellso received inventory consistently meets the 3-day hub SLA, escalating receipt discrepancies, damages, and OS&D (over, short, and damaged) issues for prompt resolution.
• Coordinate thetimelyinternal transfer of received inventory to the correct regional spoke fulfillment centers, partnering with transportation to meet hub SLAs and keeping WRO statuses (arrived at hub, processing, transferred)accurateand current.
• Responsible for ensuring teams areproperly trainedon processes and procedures,understandmetrics and performance goals, and that their needs are addressed so they can best perform in their roles. Assign tasks, provide coaching and accountability, and motivateteamtowards achieving performance goals.
• Develop Lead talent ensuring Lead associates areprovidednecessary tools, training, and resources to meet standards.
• Actively foster employee engagement onsite byparticipatingin activities, events, and programs that contribute to workplace culture, a positive workenvironment,and employee wellbeing.
• Review and approve associate timecards daily.
• Serve as the contact for escalated issues, with the ability to mitigate risk and resolve quickly and effectively.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Additionalduties andresponsibilitiesas necessary.

Whatyou’llbring to the table:

• 2+ years of people management and operational leadership experience within a high-volume 3PL fulfillment environment, with direct experience leading inbound/receiving operations (receiving,putaway, and stow) strongly preferred. Preferred experience inecommerce, retail, and manufacturing industries.
• Ability to manage performance, deliver feedback,train,and develop talent for professional growth.
• Solid computer skills and have a working knowledge of programs such as Microsoft Word and Excel,PowerBIand TMS systems.
• Strong analytical skills and experience tracking and achieving KPIs.
• Excellent attention to detail and communication skills.
• Comfortability to navigate and manage ambiguity.
• Hard working with a focus on learning, detail oriented, and passionate about helping small businesses compete online.
• Ability to build andmaintainrelationships with business stakeholders, inbound carriers, and supplier/merchant partners.
• Must be willing to work rotating shifts and non-traditional hours as needed to support business operations.
• Ability tolift upto 50lbswithout restriction.
• Able to stand and walk continuously during and up toa8-10hrshift.
• Able to bend, stoop, reach above, and push/pullfrequently.
• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Paid Holidays &Flexible Time Off Program

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The target base salary for this position is $65,000 - $ 83,000 . In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You:

Building the world’s leadingfull-stack fulfillment platformischallengingwork. The problems we solve are complex, the pace is fast, and the bar is high.That meansShipBob’senvironmentisn’tthe rightfit for everyone, andthat’sokay.If you are ready to take ownership,push boundaries, andgrow alongside a team that genuinely supports each other, we would love to hear from you.

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.

At ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from Day 1 at no cost. This isn't a pilot or a perk for select teams. It's standard for everyone. We believe innovation isn't owned by one department. Whether you're in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask: how can this be done better, faster, or smarter? These tools are our investment in your ability to find those answers.

We may use AI-powered tools during our interview process to support things like notetaking and organizing feedback so our teams can stay focused on getting to know you. These tools help create a more consistent and thoughtful experience. That said, every hiring decision is made by a human.

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, c ompensation and training.

There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.