Area Manager - Facilities - Rockaway Commons Rack

Nordstrom Inc; Rockaway (NJ); On-site; USD 88,000 - 146,000; Full time

Benefits offered by this job

Merchandise Discount

EAP Resources

Performance-based incentives/bonuses

401k and Insurance options

PTO accruals & Holidays

Job summary

Nordstrom Inc. is seeking an Area Facilities Manager to lead a team of technicians and vendors across multiple locations, ensuring safe and reliable building systems (MEP, HVAC, vertical transport). You’ll create SOPs, manage preventive maintenance, and coordinate with site leads and landlords.

The role emphasizes delivering exceptional customer service, driving operational goals, and maintaining high standards of facility operations in a fast-paced retail environment.

Qualifications

• Minimum 5 years’ experience as a Facilities Manager or equivalent.
• Bachelor’s degree or equivalent education preferred.
• Solid knowledge of building/mechanical/electrical systems (MEP).
• Experience using CMMS and reporting (planning, scheduling, analysis).
• Proven ability to build relationships with customers, peers, and senior leadership.

Responsibilities

• Establish and maintain a safety-first culture across all sites.
• Lead a team of technicians, vendors, and suppliers across multiple locations.
• Coordinate FM activities with site occupants and property management.
• Develop SOPs and PM schedules to support all areas.
• Respond to emergency calls as necessary.
• Drive operational goals and performance metrics across portfolios.

Skills

Facilities management

Leadership

Customer service

Communication

Problem solving

Education

Bachelor's degree or equivalent

Tools

CMMS

Excel

Outlook

Job description

Job Description

The ideal Area Facilities Manager is highly networked, customer focused, richly experienced, skilled, motivated, results oriented, uses good judgment in all decisions and actions and is committed to providing outstanding customer service every day. Working at Nordstrom as a Facility Manager, you’ll wear many hats – you’ll be a mentor, your team’s biggest fan, as well as a driver of business. A day in the life... Establish and maintain a safety-first culture by maintained, clean, comfortable, and well-portfolio and driving safe work practices, timely training, best practices as well as delivering rewards and recognitions to promote safe behavior. Drive and promote safety culture within portfolio including subcontractors, suppliers, and visitors. Responsible for performance of team of technicians, vendors, and suppliers over multiple locations to perform maintenance and repair on equipment and facilities systems Establish relationships with site leads, regional leadership, and business partners to establish trust and credibility in the delivery of FM services Uphold contract terms and conditions with subcontractors and suppliers to ensure proper delivery of goods and services against contracts and expectations Ensure customer satisfaction in the delivery of Facility Management services and provide leadership to increase customer satisfaction Ensure that planned and scheduled monthly, quarterly, semi-annual, and annual Preventive Maintenance on both critical and non-critical equipment is completed. Act as point of contact with site occupants, property management/landlords to coordinate FM activities and ensure company and customer needs are met Support the business by developing and implementing standard operating procedures (SOPs) and preventive maintenance schedules (PM) to support all areas Respond to emergency calls as necessary Possess technical knowledge of HVAC, Vertical Transportation, Restaurants, Entry/Signs, specialty systems (i.e., security, fire alarm) MEP and other building elements Help leadership drive volume and achieve operational goals such as store sales volume or fulfilment delivery timeliness and accuracy.

Qualifications and Requirements

• Minimum 5 years’ experience as a Facilities Manager or equivalent
• Relevant Bachelor’s degree or equivalent education preferred
• A proven track record of success in Facilities Management including a solid knowledge of building/mechanical, electrical systems(MEP)
• Experience using CMMS (Computerized Maintenance Management System) systems and reporting including planning, scheduling, and workstream analysis
• Demonstrated ability to build strong relationships with customers, peers, and senior leadership
• Experience managing remote teams and third party contracted services
• Strong analytical and problem-solving skills including complex issues involving multiple entities
• Proficiency in MS Office suite with demonstrated abilities in Excel and Outlook
• Demonstrated communication skills, written and verbal, including negotiation and conflict resolution
• Six Sigma, Lean, TPC, or other operational excellence methodology certifications a plus!

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

New Jersey: $87,500 - $145,500 Annually

Benefits

We’ve got you covered… Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources
• This position may be eligible for performance-based incentives/bonuses.
• Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.
• Eligibility requirements may apply based on location, job level, classification, and length of employment.

Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_16.pdf

A few more important points

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

• For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance.
• For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
• Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
• Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity. CUSTOMER OBSESSED We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs. OWNERS AT HEART We treat every interaction as an opportunity to make an impact and deliver excellence. CURIOUS AND EVER CHANGING We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation. HERE TO WIN We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day. WE EXTEND OURSELVES We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community. Come on! Join us!