Area Manager: Elevate Sales & Customer Experience

Sev Laser; Austin (TX); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Employer-paid Basic Life and AD&D

Life Insurance

Employee Assistance Program (EAP)

401(k) Retirement Savings Plan

Paid Time Off (PTO) and Paid SickLeave

Paid Holidays

Employee Discounts on SEV services

Professional development

Job summary

SEV Laser in Austin, TX is seeking an Area Manager to oversee daily office operations, coach a sales-driven team, and elevate client experiences. You will set ambitious goals, track performance, and collaborate with marketing to boost engagement while maintaining service excellence.

The role emphasizes developing team skills, managing scheduling, inventory, and processes to meet high standards of customer care. Join a fast-paced, results-oriented culture at SEV Laser.

Qualifications

• Proven experience in a supervisory role.
• Strong sales acumen and ability to drive performance.
• Excellent communication and interpersonal skills.
• Proficient in office software and data management tools.
• Customer-first mindset with focus on service.

Responsibilities

• Drive sales performance by setting ambitious yet achievable goals for the team.
• Monitor sales figures and trends, providing insights to improve performance.
• Collaborate with the marketing team to develop promotional strategies that boost sales and customer engagement.
• Foster a positive and motivating work environment that emphasizes teamwork and accountability.
• Engage in coaching in-the-moment training to address performance issues and encourage skill development.
• Conduct regular one-on-one check-ins to provide constructive feedback.
• Ensure office tasks are performed efficiently and in accordance with company policies and procedures.
• Maintain inventory levels and assist with ordering supplies to ensure uninterrupted operations.
• Oversee scheduling to optimize staffing levels during peak times and ensure adequate support for customers.
• Uphold a high standard of customer service, ensuring that all team members address client needs effectively and professionally.
• Implement feedback systems to understand customer satisfaction and identify areas for improvement.
• Handle escalated customer concerns with professionalism and resolve issues promptly.
• Lead by example in promoting a performance-driven culture, celebrating successes, and addressing challenges.
• Organize team training sessions focused on enhancing sales techniques and service excellence.
• Develop and implement grassroots marketing strategies to build brand awareness and foster community relationships for your location.
• Engage with local businesses, organizations and community events to promote SEV Laser’s services.
• Encourage team involvement in community outreach programs to enhance visibility and create a positive brand image.

Skills

Supervisory experience

Sales acumen

Communication

Coaching and training

Data management

Office software

Tools

CRM software

Data management tools

Job description

SEV Laser in Austin, TX is seeking an Area Manager to oversee daily office operations, coach a sales-driven team, and elevate client experiences. You will set ambitious goals, track performance, and collaborate with marketing to boost engagement while maintaining service excellence.

The role emphasizes developing team skills, managing scheduling, inventory, and processes to meet high standards of customer care. Join a fast-paced, results-oriented culture at SEV Laser.