Area Manager, B2B

ShipBob; Bethlehem (Northampton County); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Maternity/Parental Leave

Paid Holidays & Flexible Time Off

Job summary

ShipBob is seeking a dedicated Warehouse Operations Manager in Bethlehem to manage a team of over 50 warehouse associates, ensuring operational excellence. You will oversee key metrics, drive team performance, and maintain a safe and compliant work environment.

With 3+ years in operational leadership, the ideal candidate will foster employee engagement and development while ensuring alignment with business objectives. Dynamism and analytical skills are essential to navigate our fast-paced environment. Join us at ShipBob and be part of a team focused on fulfillment technology.

Qualifications

• 3+ years of experience in people management and operational leadership.
• Prefer experience in ecommerce or retail industries.
• Strong analytical skills for tracking and achieving KPIs.

Responsibilities

• Manage, build, and develop a team of 50+ warehouse associates.
• Own operational metric reporting and identify areas for improvement.
• Support all safety programs and OSHA compliance for a safe work environment.

Skills

People management

Operational leadership

Analytical skills

Lean and Six Sigma

Microsoft Suite

Education

Degree in Business, Operations, Supply Chain, General Management

Job description

Overview

As a member of the ShipBob Team, you will...

What you’ll do

• Manage, build, and develop a team of 50+ warehouse associates (Temp and FTE).
• Review weekly work forecasts and identify productivity requirements to meet overall building objectives.
• Partner with other Area Managers to balance labor, ensuring we are operating an efficient shift while meeting all goals.
• Own operational metric reporting, including, but not limited to, VCPO, UPH, OPH, on-time receiving and shipping, merchant SLAs, and Injury Rate. Identify areas for improvement, troubleshoot problems, and implement solutions to maintain standards.
• Ensure teams are properly trained on processes and procedures, understand metrics and performance goals, and have their needs addressed so they can perform at their best. Assign tasks, provide coaching and accountability, and motivate the team toward achieving performance goals.
• Develop Lead talent, ensuring Lead associates have the necessary tools, training, and resources to meet standards.
• Foster employee engagement onsite by participating in activities, events, and programs that contribute to workplace culture, a positive work environment, and employee wellbeing.
• Review and approve associate timecards daily.
• Serve as the contact for escalated issues, with the ability to mitigate risk and resolve quickly and effectively.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Supervise daily workflows to ensure products are handled and stored correctly in accordance with defined safety and quality procedures. Maintain compliance with hygiene and contamination control standards and promote a culture of accountability among associates.
• Additional duties and responsibilities as necessary.

What you’ll bring to the table

• 3+ years of people management and operational leadership experience in a high-volume wholesale or B2B environment. Prefer experience in ecommerce or retail industries.
• Degree in Business, Operations, Supply Chain, General Management or a related field, preferred.
• Proficiency with Microsoft Suite: Outlook, Teams, and Excel.
• Strong analytical skills and experience tracking and achieving KPIs.
• Basic understanding of Lean and Six Sigma.
• Ability to manage performance, deliver feedback, train and develop talent for professional growth.
• Ability to make decisions of quality under pressure.
• Comfortability to navigate and manage ambiguity.
• Ability to align and plan with business stakeholders.
• Must be willing to work rotating shifts and non-traditional hours as needed to support business operations.
• Medical, Dental, Vision & Basic Life Insurance; Paid Maternity/Parental Leave Program; Paid Holidays & Flexible Time Off Program.

About You

Building the world’s leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you.

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. ShipBob is backed by leading investors and is one of the fastest-growing tech companies.

At ShipBob, every full-time employee gets access to our AI and productivity tools from Day 1 at no cost. These tools are our investment in your ability to find answers and improve ways of working.