Area Manager

Amazon; Suffolk (VA); On-site; USD 65,000 - 95,000; Full time

Job summary

Amazon is seeking an Area Manager in Virginia to lead a large hourly workforce with a strong emphasis on safety, quality, and performance. You will coach team members, drive productivity, and coordinate with safety, engineering, and HR partners to ensure customer orders are delivered accurately and on time.

The role requires 2+ years of people-management experience and a Bachelor's degree or equivalent, with flexibility for weekend/nights.

Qualifications

• 2+ years of employee and performance management experience.
• Experience managing a team of 20+ employees.
• Experience with process improvements (Lean / Kaizen / Six Sigma).
• Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
• Industry experience across retail, manufacturing, logistics or related environments.

Responsibilities

• Lead a team of hourly workers and engage the team to uphold safety, quality, attendance and performance.
• Ensure on-time delivery to customers and accuracy of orders.
• Collaborate with Safety, Engineering, Loss Prevention, Quality Assurance and HR to meet business objectives.
• Mentor, support and motivate staff; manage daily operations and shift execution.
• Maintain a work environment resilient to variable temperatures and noise; lift up to 49 pounds.

Skills

Leadership

People management

Performance metrics

Lean / Kaizen

Communication

Interpersonal skills

Education

Bachelor's degree or equivalent

Job description

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager.

About the Role

In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.

Responsibilities

• Support, mentor, and motivate your hourly workforce
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in an environment where the noise level varies and can be loud
• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
• Continuously climb and descend stairs (applies to sites with stairs)

Qualifications

• 2+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Required Skills

• 1+ years of performance metrics, process improvement or lean techniques experience
• Experience managing a team of 20+ employees
• Experience with process improvements (Lean process, Kaizen, and/or Six Sigma)
• Excellent customer service, communication, and interpersonal skills
• A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
• Industry experience in: retail, F&B, military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production or distribution environments.

Preferred Skills

• Experience managing a team of 20+ employees
• Experience with process improvements (Lean process, Kaizen, and/or Six Sigma)
• Excellent customer service, communication, and interpersonal skills
• A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
• Industry experience in: retail, F&B, military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production or distribution environments.

Pay range and compensation package

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.