AREA MANAGER

Ace Parking; San Antonio (TX); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) plan

Vacation/Sick Leave

Holidays

Discount Programs

Flexible Spending Accounts

Job summary

Ace Parking is seeking an Area Manager in the United States to oversee parking attendants and ensure high standards. You will demonstrate leadership and drive business success with a focus on operations and customer service.

Responsibilities include staffing, training, cash handling, equipment maintenance, and enforcing policies. A Bachelor’s degree and 5+ years in parking/transport management are required.

Qualifications

• Bachelor’s degree or equivalent education and experience.
• Minimum 5 years of parking or transportation management experience.
• Strong leadership and management skills.
• Excellent communication and interpersonal abilities.
• Physical ability to lift at least 50 lbs.
• Financial acumen is a plus.

Responsibilities

• Manage day‑to‑day operations, ensuring adherence to procedures and standards.
• Plan personnel utilization, interview and select staff, enforce policy compliance, oversee training, supervise, conduct performance reviews, and ensure regulatory compliance.
• Develop and implement operational procedures to optimize efficiency and customer service.
• Oversee daily cash handling procedures and submit accurate collection reports.
• Maintain parking lot equipment and facilities, including maintenance and damage control.
• Recruit, hire, train, and schedule staff.
• Promote a culture of professionalism, accountability, and exceptional customer service.
• Maintain a safe environment for employees and guests.
• Oversee maintenance of key gate arms, parking systems, booths, and signage.
• Ensure the cleanliness and appearance of the parking area.

Skills

Leadership

Communication

Interpersonal abilities

Physical work

Financial acumen

Education

Bachelor’s degree or equivalent education and experience

Job description

About Us

One of the reasons we are the nation’s leading parking management expert is because we recognize that “people” are what makes our company successful. That recognition forms the foundation for our continued growth and success. With over 72 years in business, we have earned the tradition of earning the "Every Thank You" by treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we bring experience, passion, and know‑how to withstand the test of time and disrupt the new marketplace with cutting‑edge technology.

Description

Compensation: $80,000–$85,000 plus bonus

Culture

Our culture is defined by shared vision, style, and values. Core traits include clear values, caring, loyalty, humility, and community commitment. These guide our decision‑making and the way we treat customers, clients, suppliers, and team members.

About The Position

As an area manager you will oversee parking attendants, ensuring all work meets the highest standards. You will demonstrate leadership and contribute to business success.

Accountability

• Manage day‑to‑day operations, ensuring adherence to procedures and standards.
• Plan personnel utilization, interview and select staff, enforce policy compliance, oversee training, supervise, conduct performance reviews, and ensure regulatory compliance.
• Develop and implement operational procedures to optimize efficiency and customer service.
• Oversee daily cash handling procedures and submit accurate collection reports.
• Maintain parking lot equipment and facilities, including maintenance and damage control.
• Recruit, hire, train, and schedule staff.
• Hold team members accountable with feedback and evaluations.
• Promote a culture of professionalism, accountability, and exceptional customer service.
• Maintain a safe environment for employees and guests.
• Oversee maintenance of key gate arms, parking systems, booths, and signage.
• Ensure the cleanliness and appearance of the parking area.

Profitability

• Monitor financial performance, including revenue, expenses, and labor costs.
• Implement cost‑control measures while maintaining service quality.
• Identify opportunities for revenue growth through promotions, pricing strategies, and additional services.
• Analyze financial data and implement strategies to maximize profitability.
• Set and track key performance metrics related to operational efficiency, customer service, and financial performance.
• Achieve or exceed established performance targets.

Exceptional Service

• Train and motivate staff to provide exceptional customer service.
• Address customer inquiries, concerns, and complaints promptly and professionally.
• Assess service quality through feedback mechanisms and take corrective actions as needed.
• Ensure guests receive exceptional service and address any concerns promptly.
• Monitor customer feedback and implement continuous improvements.

Communication

• Foster clear and open communication within the team and with other departments.
• Coordinate with property management to ensure a seamless guest experience.
• Conduct regular meetings with staff to relay important information and gather input.

Family

• Create a positive and supportive work environment that promotes belonging and teamwork.
• Encourage a healthy work‑life balance for team members.
• Offer opportunities for professional growth and development within the department.

Your Qualifications

• Bachelor’s degree or equivalent education and experience.
• Minimum 5 years of parking or transportation management experience.
• Strong leadership and management skills.
• Excellent communication and interpersonal abilities.
• Physical ability to lift at least 50 lbs.
• Financial acumen is a plus.

What We Can Offer

• Compensation Range: $80,000–$85,000 Plus Bonus
• Medical, dental, vision, life insurance coverage for full‑time, eligible employees.
• Flexible Spending Accounts for full‑time, eligible employees.
• 401(k) plans.
• Vacation/sick leave for full‑time and part‑time employees.
• Holidays for full‑time and part‑time employees.
• Discount programs.

Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email [e-mail] describing the accommodation.