Area Manager

Mosaic Org; Phoenix (AZ); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading organization is seeking an Area Manager to oversee its Specialized Residential and Supportive Services (SRSVC) program in Phoenix, AZ. The ideal candidate will provide leadership, ensure quality care, and build lasting relationships within the community while embodying values of belonging and connection.

Qualifications

• 5+ years in service coordination or delivery compliance.
• 4+ years of supervisory experience.
• Bilingual preferred.
• CPR/First Aid, Article 9 & Caregiver Principles certification.

Responsibilities

• Hire, train, supervise, and coach service coordinators and administrative staff.
• Ensure services meet regulatory and agency standards.
• Build positive relationships with clients and community partners.

Skills

Organizational skills

Communication skills

Problem-solving skills

Education

Associate's degree

Job description

Description

Empower lives. Lead with purpose. Grow with Mosaic.

Are you a passionate leader ready to make a meaningful impact? Mosaic is seeking an Area Manager to lead our Specialized Residential and Supportive Services (SRSVC) program. In this role, you'll oversee service coordination, ensure quality care, and build strong relationships with clients, staff, and community partners—all while living out our values of belonging, connection, faithfulness, and grit.

Team Leadership & Development

• Hire, train, supervise, and coach service coordinators and administrative staff
• Conduct regular team meetings and one-on-ones to monitor performance and caseloads
• Oversee scheduling and ensure operational coverage, including on-call needs

Quality Assurance & Compliance

• Ensure services meet regulatory and agency standards
• Conduct audits of documentation, visit logs, and direct care worker files
• Monitor EVV (Electronic Visit Verification) and ensure proper protocol training

Client & Community Engagement

• Build positive relationships with clients, families, caregivers, and referral sources
• Respond to grievances and incident reports with professionalism and empathy
• Network with case managers and community partners to drive referrals and growth

Program Oversight & Growth

• Review authorizations, manage approvals, and lead service improvement efforts
• Represent Mosaic values while expanding our footprint through strong partnerships
• Champion activities that improve program delivery and person-centered outcomes

Commitment to Our Values:

At Soreo, we believe in creating a workplace where everyone has the chance to contribute and succeed. This commitment is not just a policy, it's the way we work. It's good for the workforce, it's good for Soreo, and it's the right thing to do.

Qualifications

What You Bring

• 5+ years in service coordination or delivery compliance
• 4+ years of supervisory experience
• Strong organizational, communication, and problem-solving skills
• Associate’s degree preferred
• Bilingual preferred
• CPR/First Aid, Article 9 & Caregiver Principles certification (or Instructor-level)