Area Manager

Patton Building Services, Inc.; Parkersburg (WV); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Patton Building Services, Inc. is seeking an Area Manager to oversee a designated geographic region and ensure exceptional customer satisfaction.

The role emphasizes regular customer visits, site inspections, budgeting oversight, inventory control, scheduling of project work, and ongoing staff training. You will work closely with upper management, staff, and customers to resolve issues and identify revenue opportunities.

Formación

• Bachelor's Degree and/or 4 years of janitorial supervisory or management experience.
• Willingness to travel within designated geographical area.
• Ability to review budgets, inspect sites and train staff.

Responsabilidades

• Visit customers regularly to strengthen PBS-Customer relationships and focus on top accounts.
• Inspect customer job sites monthly to ensure high service levels and document deficiencies.
• Assist with staff development and retention by providing feedback during site visits.
• Manage and schedule project work, training, and equipment delivery as needed.
• Resolve customer concerns on-site and communicate next steps clearly.

Conocimientos

Client visits

Budgeting

Inspect sites

Staff development

Sales mindedness

Project scheduling

Educación

Bachelor's degree

Descripción del empleo

JOB DESCRIPTION

Area Manager

Position Type and Expected Hours of Work

This is a full-time position.

Days and hours of work are usually Monday-Friday, 4:00 pm to 12:00 am; Weekend hours as required

Travel:

Travel is expected for this position within designated geographical area.

Preferred Education and Experience:

Bachelor's Degree and/or 4 years of janitorial supervisory or management experience. A combination of education and experience will be considered.

Work Authorization/Security Clearance:

Drug test, criminal background check and site-specific background checks will be required

Summary/Objective

Provides management of designated geographical region to ensure a high level of customer satisfaction. This responsibility is carried out through regular customer visits, site inspections/quality control, reviewing budgets, controlling inventory, scheduling project work and training support. Works closely with upper management, staff and customers to resolve issues and to identify and capitalize on revenue opportunities through sales mindedness. Completes and maintains inspection documentation, reports, and record keeping.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Specific duties and responsibilities include but are not limited to:

• Assist the division manager with customer visits/meetings as required
• Visit customers on a regular basis to strengthen the PBS-Customer relationship. Focus on top 10 accounts. Adjust frequency of visit per customer need. Document changes in occupancy since previous visit
• Identify opportunities to provide additional services. Provide necessary documentation to division manager to prepare quotes
• Inspect customer job sites at least once monthly to ensure a consistent high level of service. Adjust frequency of inspection as needed. Document deficiencies and notify supervisors to correct the issues with cleaners
• Correct cleaning deficiencies while on site, provided deficiencies can be corrected without interference with customer business. (ATM, water fountains, first impression areas, etc.)
• Assist with staff development and retention through providing feedback while visiting sites. Monitor progress and offer appreciation for hard work.
• Promote Corporate Values
• Responsible for training/retraining of staff as needed
• Inspect janitor's closets to ensure closets are being maintained in a neat and orderly fashion, equipment is clean and in good working order, SDS books, and other required display items are current. Report information to HR
• Make every effort to resolve customer concerns while on site. If a resolution is not possible during visit communicate next steps to the customer and leave them confident that the concern will be resolved promptly
• Follow up with customers to ensure issues are, and remain, resolved
• Monitor monthly job costing report and address low income producing accounts
• Review daily Timekeeping reports to monitor account budgets. Audit mismatches and report to payroll daily
• Review monthly general ledger reports with Division Manager
• Gain proficiency in policies and procedures. Understand employee handbook
• Deliver supplies to job sites as needed
• Manage large projects and new account implementation