Area Manager

JLR Associates; North Carolina; On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Complimentary gym membership

Health/dental/vision insurance

Two weeks paid time off

Job summary

JLR Associates is seeking an Area Manager for Operations in North Carolina. The individual will oversee multiple clubs ensuring business operations align with organizational goals. Responsibilities include monitoring performance indicators, managing staff, and maintaining high professional standards.

Candidates must have at least 3 years of management experience, strong organizational and communication skills, and a commitment to customer service excellence. Benefits include competitive salary, bonus eligibility, health insurance, and a complimentary gym membership.

Qualifications

• Minimum of 3 years management experience supervising employees.
• Organizational skills to manage large amounts of information.
• Strong customer service skills in handling disputes.

Responsibilities

• Oversee multiple clubs ensuring alignment with organizational goals.
• Communicate programs and schedules to departments.
• Monitor performance and provide feedback to staff.

Skills

Management experience

Organizational skills

Customer service skills

Leadership

Strong communication

Proficiency in required software

Job description

Club Role – Area Manager – Operations

The Area Manager is responsible for overseeing multiple clubs to ensure that the business operations in their region are aligned with the overall organizational goals and strategies. Being responsible for monitoring and analyzing key performance indicators, the Regional Manager will be responsible for reviewing the revenue, expenses, customer satisfaction and employee engagement within their region.

Duties & Responsibilities

• Assists the Vice President of Operations with any tasks assigned
• Create connections with members in building our membership base
• Generate brand awareness inside and outside the facility
• Upholds all club policies and procedures in a tactful and positive manner
• Facilitates and manages staff to maintain the smooth operations of the clubs
• Communicate clearly and effectively with current and future employees and management
• Address member concerns with tact
• Audits job performances on a weekly basis to provide up‑skilling and constructive feedback.
• Oversee and guide your team of experienced management personnel to success
• Keep current with industry trends, literature and communicates this to staff
• Evaluates employee performance and provides feedback
• Works with General Managers to maintain club cleanliness standards
• Communicate programs, events and schedules to other departments, especially Member Services
• Promote best industry practices and train staff members as necessary
• Maintains a high professionalism in regard to attitude and performance
• Maintains or develops necessary knowledge regarding position related topics
• Other duties as assigned

Compensation

• Full time employee
• $75-$80K + bonus eligible + relocation allowance
• Full time benefits eligible
• Complimentary gym membership
• Health/dental/vision insurance
• Two weeks paid time off (applicable to certain roles)

Qualifications

• 3 years (minimum) of management experience/supervising employees.
• Organizational skills to manage large amounts of information
• Strong customer service skills in the areas of handling disputes and treating customers with care
• Must be a leader and team player
• Strong communication skills
• Be proficient in the use of all required software programs.

Job Requirements

• Pass drug screening
• Background check
• Ability to read and interpret English documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write reports and correspondences
• Use of eye scan technology for recording time worked
• Not eligible to work remotely