Area Manager

McDonald's; Lafayette (IN); Presencial; USD 45 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Quarterly bonus

Employee discounts

Free meals

Health benefits

Tuition reimbursement

Paid vacations

Rewards program

Top training

Growth opportunities

Car allowance

Competitive wages

Resumo da oferta

McDonald’s is seeking an Operations Supervisor for the Indianapolis/Lafayette area. The role focuses on developing restaurant leadership, maintaining QSC standards, and driving business results.

You will work with General Managers to set targets, mentor staff, and ensure optimal staffing and customer satisfaction. The position requires flexibility, strong communication, and a drive for operational excellence.

Qualificações

• High School Diploma or equivalent is required.
• Restaurant Field Operations experience or similar field.

Responsabilidades

• Ensure restaurant managers uphold Quality, Service and Cleanliness standards.
• Meet budgeted labor, sales, profit and food cost goals.
• Ensure compliance with operational policies and procedures.
• Participate in staffing and hiring processes.
• Develop managers to operate at high levels.
• Maintain high levels of customer satisfaction.
• Execute and monitor operational plans.
• Analyze reports and implement improvement actions.

Conhecimentos

People leadership

Communication

Problem solving

Time management

Customer service

Formação académica

High School Diploma

Ferramentas

POS systems

MS Office

Descrição da oferta de emprego

Full Job Description

We are a family orientated Franchisee looking to add to our McFamily of Leadership! We are currently hiring for an Operations Supervisor for the Indianapolis/Lafayette area!

Some of our great Benefits:

• Competitive Wages
• Quarterly Bonus Program
• Employee Discounts
• Free Meals
• Health, Dental and Vision Benefits
• Tuition Reimbursement
• Paid Vacations
• Employee Rewards & Recognition Program
• Top Notch Training
• Growth Opportunities
• Car Allowance

Expectations:

People:

• Championing the McDonald\'s "People Promise" by personally demonstrating, reinforcing and following-up on the (1) Respect and recognition (e.g., crew & manager schedules, reward and recognition programs) and (2) Values & Leadership behaviors e.g., adherence to policies and procedures, crew and manager communications, acts on issues raised by crew and managers appropriately, employee commitment survey and action plans)
• Collaborating with peers - Guide General Managers to establish individual performance targets (Specific, Measurable, Attainable, Realistic, Time-bound), conducting performance reviews timely and communicating one-on-one, implementing Performance Improvement Plans, and partnering with them to correct or deliver expected performance results.
• Mentoring high potential individuals and providing input into succession planning process
• Establishing and setting staffing targets, and working with teams to ensure all restaurants within the patch are adequately staffed (through quality hiring and retention) to maximize sales potential
• Ensuring that the quality hiring process is followed; participating in making final selection decisions on all restaurant managers based on Profit
• Choosing the appropriate consulting approach (e.g., directive, inspiring, coaching, collaborative) based on the performance level of each General Manager

QSC/Sales Building:

• Protecting the McDonald\'s brand by ensuring that our restaurants meet McDonald\'s QSC operational standards, food safety standards, and labor laws
• Demonstrate Customer-First Service by consistently observing restaurant operations, troubleshooting shift management, taking on-the-spot corrective actions, and recognizing successes
• Supports, develops and requires General Managers to teach restaurant teams to execute the 12 restaurant systems (QSC Playbook) that produce consistently high levels of QSC
• Ensures that PACE is completed on a rolling required cycle
• Represents McDonald\'s interest in the community (e.g., test products, promotions; and provides high level execution and performance of each test)

Business Results:

• Collaborates with the Director of Operations, General Managers and Support Staff on developing the annual business plan for respective patch
• Builds a positive and expansive work environment to optimize business results (increase guest counts, increase sales, increase profits, while delivering outstanding QSC)
• Verifies that all McDonald\'s standard practices and procedures are met (e.g., cash, security, food safety, pricing)
• Develops and executes reinvestment plans on an annual basis to include opening new restaurants, rebuilds, remodels, equipment purchases, etc.
• Uses all available resources (e.g., Training Dept, HR, Accounting, Analysts, Marketing, Deployment, Risk-Management, Security, and National Teams)

Responsibilities:

• Ensure the restaurant managers upholds the standards of Quality, Service and Cleanliness.
• Ensure the restaurants meet or exceeds operational goals laid out in the budget which include Labor, Sales, Profit, Food Cost and all other Controllable areas.
• Ensure the restaurants are following all operational and company policies.
• Participate in the staffing process.
• Develop your managers to perform at the highest levels.
• Ensure the highest levels of customer satisfaction.
• Execute an operational plan.
• Ensure the restaurants are operating in the most effective and efficient manner.
• Review operational reports, analyze and development an action plan to improve any areas that are not performing up to standards.
• Daily follow up on all action plans to ensure improvements.
• Must be able to multi-task and have great time management skills.

Physical demands and work environment:

The physical demands and work environment characteristics here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use a computer keyboard, travel to various locations, read a computer monitor, balance, stoop, kneel, crouch, crawl, communicate via telephone, and reach with hands and arms. The employee must occasionally move or lift up to 30 pounds.
• Work environment: While performing the duties of this job, an employee will be exposed to weather conditions prevalent at the time. The environment will change from little noise in meeting situations to a high noise level in the restaurants

Basic Qualifications:

• High School Diploma or equivalent required
• Restaurant Field Operations experience or similar field

Preferred Qualifications:

• Current Management ServSafe Certification
• Proven project management implementation skills
• Strong people/relationship management skills
• Proven experience influencing and obtaining great results through others
• Strong restaurant management skills
• Excellent communication and presentation skills
• Ability to manage conflicting time constraints
• Ability to analyze data
• Ability to work independently
• Excellent leadership skills
• Excellent employee relations skills

Experience as a General Manager / Supervisor / District Manager of a Quick Service or Casual Dining restaurant for at least 5-10 years required.

Job Type: Full-time

Salary Range

• Competitive base pay plus bonus opportunities available based on achievement of individual and/or company performance goals

Schedule:

• Must be flexible and available during operational hours including weekends.

License/Certification:

• Driver's License (Required)

Work Location:

• Multiple Locations

McDonald\'s Corporation and McDonald\'s USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [e-mail] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald\'s corporate-owned restaurant to which you are applying.

McDonald\'s and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.