Area Manager

Union Depot; Hartford, Northern (CT, KY); Hybrid; USD 72,000 - 88,000; Full time

Job summary

ABM in Hartford, CT seeks an Area Manager to oversee day-to-day operations of identified Amazon Specialty facilities, ensuring quality and client satisfaction while managing escalations, training, staffing, and coverage. The role requires strong leadership and a focus on process discipline across multiple sites.

You will perform weekly quality inspections, maintain route cards, nurture client relationships, and coordinate product ordering and staffing plans.

Qualifications

• Excellent written and in person communication skills.
• Good computer skills with Outlook, Skype, Teams, Excel, Chime and SharePoint.
• Ability to learn new customer-based programs.
• Experience in facility service with client-facing background preferred.
• 5+ years in leadership and team building.
• Must have reliable transportation and valid driver's license.
• Able to pass background check and drug screen.
• Willing to work long hours and be available 7 days a week.
• Ability to multitask and work under pressure.

Responsibilities

• Oversee day-to-day operations of identified facilities and maintain staffing levels.
• Manage payroll-related items and backfill to meet service targets.
• Address employee concerns and corrective actions.
• Perform weekly quality control inspections and follow up on findings.
• Maintain route cards and strong client relationships at all sites.
• Ensure timely posting of SOPs/SOWs and train staff accordingly.
• Conduct monthly client walks and manage product/supply orders.
• Ensure on-site presence and meet deadlines for national team requests.

Skills

Leadership

Client relations

Communication

Multitasking

Time management

Driver's license

Reliability

Tools

Outlook

Skype

Teams

Excel

Chime

SharePoint

Job description

This person will oversee day to day operations of a node or market of identified Amazon Specialty facilities. They will ensure quality control of the facility, satisfaction of the site leader while exceeding client expectations. The Area Manager is responsible for overseeing day to day operations, escalations, training, staffing and coverage. The Area Manager must be a professional in his/her understanding and knowledge of each site type in their area.

Compensation:$80,000 annual salary (US Dollars)
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

• Ensures that all open positions are posted in a timely manner to backfill to avoid under target staffing levels and possible impact to service and site
• Manages Payroll related items
• Manages Employee concerns
• Addresses any corrective action with employees

Account and Site Customer Support

• Weekly quality control inspections of all facilities in the node – thoroughly follows up on all findings and ensures correction
• Ensures route cards are provided and maintained for all sites
• Has a strong relationship with client at all sites
• Ensures cleaning supplies and equipment are maintained, laundered or replaced as needed
• Ensures that all touchpoint cleaning check lists are posted, completed and retained for verification or audit purposes at all locations
• Ensures other site-specific check lists are posted, completed and retained
• Follows up on all escalations and ensures long term correction or resolution – shares updates with national team and site leader
• Spends no fewer than 4 hours per week working on related tasks for each account - dependent on node size and geographical area
• Spends no fewer than 4 hours per week physically onsite for each account - dependent on node size and geographical area
• Schedules a monthly walk with client site leader to complete quality control Inspection and follow up on all findings or call outs
• Manages all product/supply ordering where applicable for all accounts

Employee Management

• Ensures any new communications regarding SOW, SOPs, etc. are communicated out and or trained/reviewed with all staff in a timely matter, always meeting deadline provided
• Complete monthly training with all staff and retain/submit documentation of training
• Ensure new hire training is completed for all employees coming into the facility
• Ensure new staff members are trained and fully understand all ABM &/or Amazon SOPs for specified site type
• Maintains communications with staff across all shifts at their sites

Other Task and/or Requirements

• Completes Diversey training for UFF sites
• Fully understands and knows UFF Playbook
• Has full knowledge of the SOW for each site type in their market or node
• Immediately reports escalations to National Operations Manager in a timely matter
• Follows up and meets deadline on all National Team requests or directives
• Responding to emails, calls and texts in a timely and professional manner
• Hours should be flexible be to ensure accountability across multiple shifts
• Add “Hours Submission” daily for designation sites in SharePoint

Qualifications

• Excellent written and in person communication skills
• Good computer skills and knowledge of software programs – Outlook, Skype, Teams, Excel, Chime, SharePoint
• Ability to learn new customer-based programs as well
• Experience in the facility service industry with a client facing background is preferred but not required
• 5+ years’ experience in leadership and team building
• Reliable transportation
• Must have valid driver license
• Must have reliable transportation
• Must be able to pass background check and drug screen
• Ability to work long hours and be available 7 days a week
• Ability to Multitask
• Works well under pressure
• Must be organized and detailed oriented

This list is some but not all job duties and/or responsibilities that will be required for this position and managed on a proactive day to day bases.

Position Tools

• Laptop
• Smart phone
• PPE

ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation)

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.