Area Manager

SPS PoolCare; Florida; In loco; USD 65.000 - 85.000; Tempo pieno

Descrizione del lavoro

SPS PoolCare is seeking an Area Manager to lead a field-based team, coach staff, and ensure service quality on every route. You will ride along, monitor performance, troubleshoot issues, and reinforce safety standards while partnering with the Operations Manager to meet company goals.

The role requires strong leadership, excellent communication, and the ability to make quick operational decisions in the field.

Competenze

• Experience in field operations or supervisory roles.
• Strong leadership and coaching skills.
• Excellent communication and problem-solving abilities.
• Customer-service oriented with safety focus.
• Valid driver's license and ability to drive in field.
• Willingness to spend majority of time in the field.

Mansioni

• Provide day-to-day leadership and support to an assigned team of field employees.
• Maintain a strong field presence through ride-alongs, quality checks, field observations, and coaching.
• Train and develop employees on procedures, service standards, safety, and customer expectations.
• Monitor productivity, service quality, route execution, and employee performance.
• Identify performance or conduct concerns and escalate to Operations Manager.
• Conduct annual performance reviews with employees.
• Assist with troubleshooting operational, equipment, and customer concerns.
• Respond to escalated customer issues requiring field support.
• Reinforce company policies, procedures, and safety requirements.
• Identify opportunities to improve efficiency and field performance.
• Support Operations Manager with staffing coverage and field communications.
• Promote accountability, teamwork, and employee engagement.

Conoscenze

Leadership

Coaching

Communication

Problem-solving

Customer service

Safety

Valid driver's license

Field operations

Descrizione del lavoro

Description

The Area Manager is a field-focused leadership role responsible for supporting the day-to day performance, service quality, and development of an assigned team. This position spends the majority of its time in the field, providing hands-on coaching, training, quality oversight, and operational support. The Area Manager serves as a lead resource for field employees and works closely with the Operations Manager to ensure company standards, safety expectations, and customer service goals are consistently met. Formal disciplinary action and employment decisions remain the responsibility of the Operations Manager in partnership with Human Resources.

Essential Duties & Responsibilities

• Provide day-to-day leadership and support to an assigned team of field employees.
• Maintain a strong field presence through ride-alongs, quality checks, field observations, and employee coaching.
• Train and develop employees on operational procedures, service standards, safety, and customer expectations.
• Monitor productivity, service quality, route execution, and overall employee performance.
• Identify performance or conduct concerns and communicate them to the Operations Manager for appropriate follow-up.
• Conducts annual performance reviews; including creation of the annual review and covering the annual review with the employee.
• Assist employees with troubleshooting operational, equipment, service, and customer concerns.
• Respond to escalated customer issues requiring field-level support.
• Reinforce company policies, procedures, and safety requirements.
• Identify opportunities to improve efficiency, service quality, and overall field performance.
• Support the Operations Manager with operational initiatives, staffing coverage, and communication with field teams.
• Serve as a positive leadership presence and help promote accountability, teamwork, and employee engagement.

Requirements

• Previous field operations, service, lead, or supervisory experience preferred.
• Strong leadership, coaching, communication, and problem-solving skills.
• Ability to work independently and make sound operational decisions.
• Customer-service focused with a strong commitment to quality and safety.
• Valid driver's license and ability to meet company driving requirements.
• Ability and willingness to spend the majority of working time in the field.