Area Manager

A Quality Facility Services; Cleveland (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health Benefits

Paid Comprehensive Training

Referral Incentives

Career Advancement Opportunities

Job summary

A leading facility service provider is seeking a Cleveland Area Manager to manage and train staff, maintain relationships with customers, and ensure high levels of customer satisfaction. This full-time role requires a strong attention to detail and effective communication skills. The position offers health benefits, paid training, and career advancement opportunities in a growing company.

Qualifications

• Must be at least 18 years of age.
• Must have reliable transportation to and from work.
• Ability to work independently with minimal supervision and be dependable.

Responsibilities

• Manage and train staff for daily operations.
• Build relationships with customers and track interactions.
• Ensure all work performed meets customer expectations.
• Ensure work meets customer expectations and maintain customer satisfaction.
• Perform inspections and audit quality of work in buildings.
• Hiring, training and coaching of direct reports.
• Develop, and motivate staff.
• Communicate with HR on job openings.
• Oversee labor budgets and ensure staffing meets needs.
• Re-engineer cleaning processes for efficiency.
• Ensure safety compliance and a safe workplace.
• Be on-call and available on weekends.

Skills

Strong attention to details

Strong communication and listening skills

Leadership and coaching

Reliability and dependability

Strong work ethic

Education

None specified

Job description

Hiring Cleveland Area Manager!

Join Our Team!!

We Offer: Health Benefits 30+ hours, Paid Comprehensive Training, Referral Incentives, Growing company with Career Advancement Opportunities

Job Type: Salaried

Hours: The hours for this position may vary. Full Time (mainly 5pm-1am)

Travel: 70%

Dress: Business Casual

A Quality Facility Services has provided contract janitorial services and floor/carpet care since 2003. At AQFS we pride ourselves on our culture and accountability for both good and bad behavior. Hard working employees will be rewarded with incentives and advancement opportunities. In order to continue providing the highest level of customer satisfaction, we are looking for dedicated employees who take pride in their work.

Job Purpose:

The role of the Area Manager is a crucial role in which the Area Manager manages and trains the staff as well as maintains and grows the assigned book of business. The Area Manager is responsible for all aspects of daily operations in the assigned book, is always on call and must be available on weekends.

Duties

• Daily huddle and weekly meetings with reports
• Build and maintain relationships with customer contacts and track interactions through customer management software.
• Manage reporting supervisors to achieve customer contact metrics
• Ensure all work performed meets customer expectations and maintain a high level of overall customer satisfaction.
• Perform inspections and audit quality of work in buildings.
• Manage quarterly reviews
• Manage the generation of TAG work
• Hiring, training and coaching of direct reports.
• Make sure all customer locations are properly staffed.
• Develop, and motivate staff.
• Ensure all cleaners have proper supplies and tools in advance.
• Communicate daily with HR on job openings.
• Hold reports accountable and take corrective action as needed.
• Ensure all reports comply with company policies and procedures.
• Identify employees who can be promoted and/or want more hours.
• Managing labor budgets and maintaining or beating budgeted labor goals.
• Re-engineering cleaning processes to become more efficient.
• Ensure compliance with safety regulations to ensure a safe workplace.
• Oversee the filling of call offs and open positions.
• Manage staff to ensure appropriate supply levels and tools in buildings.
• Communication important information to staff such as changes in budgeted hours, processes, and procedures.
• Be accountable for labor coverages on a weekly basis along with any customer complaints that may arise.
• Ensure the team accomplishes all assigned objectives.
• Perform other duties as assigned by the Director of Operations.

Skills/Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this document are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is occasionally exposed to work in high, precarious places and fumes or airborne particles. The noise level in the work environment is occasionally loud.

Requirements:

• Must be at least 18 years of age
• Must have reliable transportation to and from work.
• Ability to work independently with minimal supervision and be dependable
• Strong attention to details
• Strong communication and listening skills

Experience Preferred, but not required! Be the first to apply!