Area Manager

XCLUSIVE-SERVICES; Aurora (CO); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Healthcare

Paid time off

Paid holidays

Paid sick leave

Job summary

Xclusive Services is seeking an Area Manager to oversee customer relationships and daily operations at the property level across our national service team. You will collaborate with HR, IT, Safety, Finance, and Compliance to drive service quality and operational excellence.

You will lead recruitment efforts, build strong property relationships, and help drive upsell opportunities while ensuring compliance with applicable regulations and company policies.

Qualifications

• 1+ years of related field or similar role.
• Must be available for nonstandard hours (evenings/weekends).
• Hotel/hospitality on-site management experience preferred.
• Ability to travel across assigned properties.
• Legally eligible to work in the United States.
• High School diploma is required.
• Proficiency in Microsoft Office 365.
• Fluent in English; Spanish a plus.
• Strong interpersonal and organizational skills.

Responsibilities

• Ensure timely weekly payroll and expenses.
• Complete safety and training courses and respond to incidents.
• Establish and maintain 3x3 relationships within properties.
• Maintain a high NPS score across managed properties.
• Uncover upsell opportunities and disclose to District Manager.
• Assist in customer engagement activities and events.
• Collaborate with marketing on sales campaigns.
• Provide cultural leadership within the team.
• Perform other duties as assigned by Leadership.

Skills

Relationship building

Travel readiness

Communication skills

Microsoft Office

Education

High School diploma

Fluency in English

Tools

Microsoft Office 365

Adobe Suite

DocuSign

Microsoft Dynamics CRM

Job description

Description

About the Company

Xclusive Services shares the same values as our customers when it comes to staffing and outsourced services. Our focus on quality performance, operational excellence, and reliability has allowed us to build long-term and scalable partnerships. Operating in 19 states, our seasoned management team has a comprehensive understanding of the hospitality industry, partnering closely with local property and brand leadership to ensure a transparent and optimized approach to staffing.

Job Summary

The Area Manager is accountable for the success of all assigned customer relationships and daily operational functionality at the property level on behalf of Xclusive Services. The position requires the ability to communicate cross-functionally across Human Resources, IT, Safety and Support (Workers’ Compensation), Finance, and Compliance. The Area Manager position will report to the District Manager to offer local property support as part of the National Service Team. This position will be responsible for leading, mentoring, coaching, and holding their teams accountable to become unrivaled industry experts who deliver prompt and attentive customer service and team support.

Essential Job Functions

• Always ensure full and timely delivery of weekly payroll and expenses
• Complete all required Safety and Support training courses with urgent response to all reported and known incidents per operating policy and procedure
• Establish and maintain 3 deep x 3 wide relationships within the properties you manage
• Work closely with Key Stakeholders to maintain a high NPS score within the properties you manage
• Uncover upsell opportunities and distribute to the District Manager (identify expansion potential within existing accounts)
• Assist in creating customer engagement activities and events
• Work with the marketing team to develop sales campaigns for existing accounts and new targets
• Cultural leadership and participation
• All other duties, as assigned by Leadership

Recruiting % of Time Spent 25%

• Lead recruiting efforts to drive applicants to the branch (community engagement, job fairs, mass transportation arrangements for hiring/out of branch application sprints, local advertising, referrals, references, etc.)
• Source, interview and hire candidates per Xclusive standard process and procedures leveraging XS ATS
• Assign, onboard and communicate customers' expectations of role as well as XS standard procedures for talent
• Train talent as necessary to meet XS standards and customer expectations
• Manage the reliability of all placements (external) for customer success and reference ability
• Effectively manage all open order reports for all assigned markets
• Directly supports and contributes to the Company's mission to make a positive impact in the lives of the individuals we serve, by modeling our company's core values
• Comply with employment laws, regulations and guidelines as set forth by FLSA, FMLA, ADA, HIPPA, and other governing agencies.
• Promotes and adheres to all occupational safety and health standards as required by OSHA, company policies, and other applicable regulatory agencies to ensure a safe and compliant work environment
• Other duties to be performed, as assigned

Required Abilities, Requirements, and Qualifications

• 1+ years of experience in related field required or similar role
• Must be available to work outside of business hours with constant communication to team (early/late day shifts, overnight, weekends, holidays, etc.)
• Comfortable to work in utility/maintenance environments including storage and heart of house facility spaces and kitchens
• Previous experience in hotel/hospitality on-site management (customer service, staffing, or service preferred)
• Ability to travel across assigned properties frequently
• Must have superior relationship building skills
• Ability to meet firm deadlines and communicate effectively
• Adaptable to learn new software platforms and systems
• Applicants must be legally eligible to work in the United States and must not require current or future visa sponsorship
• High School diploma required
• Proficiency in Microsoft Office (365-PC)
• Experience in Adobe Suite, DocuSign, and Microsoft Dynamics CRM is a plus
• Adaptable to learn new software platforms and systems
• Fluency in English required, bilingual in Spanish is a plus
• Excellent listening, written, verbal, organizational, and interpersonal skills with the ability to work collaboratively with cross-functional teams, and customers
• Hold a valid drivers' license and have reliable transportation to commute to job site(s)/location(s)
• Excellent listening, written, verbal, organizational, and interpersonal skills with the ability to work collaboratively with cross-functional teams, and customers

Physical Demands

While performing the duties of this job must have the:

• Ability to lift and carry up to 50 lbs. occasionally and up to 25 lbs. frequently
• Ability to push and pull objects weighing up to 25 lbs. as needed
• Capability to reach overhead and extend arms for various tasks
• Ability to bend, squat, and kneel required
• Ability to operate tools, equipment, or machinery requiring fine motor skills
• Ability to stand and walk for extended periods, up to 8 hours
• Ability to work extended hours including nights and weekends
• Work may be performed indoors and outdoors in various weather conditions, including heat, cold, rain, and wind
• Reasonable accommodation may be made to enable individuals with disabilities or other qualifying reasons to perform the essential functions of this position

Benefits

• Healthcare: Medical, Dental, Vision, Voluntary Life, Group Life, Voluntary AD&D, Short and Long-term Disability, Accident, Critical Illness, Hospital Indemnity insurance (effective the first day of the month following start date)
• Paid Sick Time
• Paid Holidays
• Paid Personal Time Off

An Equal Opportunity Employer

Xclusive Services is committed to a diverse and inclusive workforce and prohibits discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, family planning, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.