Area Installation Specialist

Service Pros Installation Group; Norcross (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading company in installation services is seeking an Area Installation Specialist in Norcross, GA, to oversee recruitment and training of Installers. This role involves collaboration with Lowe's and requires strong skills in leadership and customer relations, coupled with data-driven decision-making abilities.

Qualifications

• 3-5 years related experience in customer service management.
• Ability to communicate effectively in English.
• Computer skills including knowledge of databases and word processing.

Responsibilities

• Responsible for recruitment, training, and utilization metrics for Installers.
• Maintain relationships with Lowe’s and Installers.
• Data-driven decision-making to enhance customer satisfaction.

Skills

Leadership

Communication

Computer Skills

Mathematical Skills

Reasoning Ability

Education

High school diploma or GED

Job description

Description

About Service Pros Installation Group:

Service Pros Installation Group is a family-owned business headquartered in Charlotte, North Carolina working as an exclusive provider of installation services for Lowe's Home Improvement. With workrooms across the Southeast, Northeast, and Midwest, we are committed to ensuring all our employees, customers, and contractors are positively impacted by utilizing our resources to provide stewardship, put our people first, ensure companywide integrity, and continue to grow and improve every day.

Are you ready to contribute to our company’s success by achieving established Key Performance Indicators? We’re looking for a dedicated individual to ensure exceptional customer satisfaction.

Join our Team and Make an Impact!

Area Installation Specialist

Summary:

The Area Installation Specialist is responsible for recruitment, training and utilization metrics for Installers in their geographical area. This role is responsible for the hiring, onboarding and training of all Installers in their assigned area to ensure customer expectations are meet while fostering and maintain critical relationships with Lowe’s Home Improvement.

FLSA Status: Salaried, Exempt

Essential Duties and Responsibilities:

• Recruiting, onboarding, and training skilled floor installers within your designated geographic region.
• Well-versed in the installation contractor marketplace within your specific market. This includes gaining insights into key competitors, the installer network, and local pricing structures.
• Data-driven decision-making will be at the core of this role. By leveraging data, reporting, and essential performance indicators, you will play a pivotal role in maintaining gross profit margins and achieving customer-centric metrics.
• Field visits will be a regular part of your routine, as directed by the Area Installation Manager or Regional Operations Manager.
• Dedicated commitment to strengthening our customer relations and partnership with Lowe’s and our dedicated Installers.
• Collaborate closely with the workroom, to help develop and implement plans to retain and show appreciation for our valued installers.

Requirements

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Education and/or Experience – High school diploma or general education degree (GED); and three to five years related experience and/or training; or equivalent combination of education and experience. Experience must involve customer service management.
• Language Skills – Ability to read and comprehend simple instructions, correspondence, and memos. Ability to write letters and prepare other documents as needed. Proofreads work.
• Mathematical Skills – Ability to add, subtract, multiply, and divide in all units of measure for basic algebraic and geometric calculations
• Leadership Ability – Ability to lead situationally and motivate to organizational goals and expectations. Sharing vison and strategy in an effective and inspiring manner.
• Reasoning Ability – Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving few concrete variables in standardized situations.
• Computer Skills – Knowledge of computer workstations and peripheral equipment; knowledge of database, spreadsheet, email and word processing software.
• Communication Skills –- Be able to effectively communicate orally and in writing in English.
• Vision – Ability to view documents, multiple screens, and read handwritten documents and drive.
• Must be able to drive vehicle as well as meet company driving and insurance coverage requirements
• Road Warrior – Up to 75% travel

If you’re ready to take on these exciting challenges and make a significant contribution to our company, apply now.

Employment At-Will

Employment is voluntarily entered into, and employees are free to resign at will at any time, with or without cause. Similarly, the company may terminate the employment relationship at will at any time, with or without notice or cause, so long as there is no violation of applicable federal or state law.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms; and talk and hear. The employee must be able to lift and carry 65 lbs. (i.e. laptop, monitor or carpet pad) in order to move it as needed. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.