Area Experience Leader: Multi-Office Growth Driver

H&R Block, Inc.; Wethersfield (CT); On-site; USD 90,000 - 120,000; Full time

Job summary

H&R Block seeks an Area Experience Leader to manage a portfolio of 4–6 retail offices, ensuring a superior consultative client experience and consistent operational excellence. You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands‑on leadership, and drive performance across offices.

You’ll own office readiness, staffing, compliance, and day‑to‑day operations while using data‑driven insights to improve client outcomes and business results.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.

Responsibilities

• Own 4–6 offices with consistent, high‑quality client experience across locations.
• Evaluate execution quality and client impact to drive improvements.
• Lead and coach Tax Professionals and Client Service Professionals for strong performance.
• Oversee staffing, facilities, compliance, and day‑to‑day operations.
• Monitor metrics, drive revenue growth, and optimize business results.
• Identify talent gaps and develop bench strength across offices.
• Coordinate scheduling, labor management, and off‑season readiness.

Skills

Leadership

Client-centric mindset

Data interpretation

Operational management

Staffing & scheduling

Communication

Problem-solving

Travel flexibility

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block seeks an Area Experience Leader to manage a portfolio of 4–6 retail offices, ensuring a superior consultative client experience and consistent operational excellence. You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands‑on leadership, and drive performance across offices.

You’ll own office readiness, staffing, compliance, and day‑to‑day operations while using data‑driven insights to improve client outcomes and business results.