Area Director

Boone Supported Living, LLC; Columbia Township (MO); On-site; USD 75,000 - 110,000; Full time

Job summary

Boone Supported Living, LLC is seeking an Area Director to lead residential services for individuals with intellectual and developmental disabilities in Missouri. This hands-on role requires strong judgment, communication, and accountability to oversee multiple residential programs and their Professional Managers and House Managers.

The Area Director will ensure services meet Missouri DMH-waivered requirements, maintain documentation and training, and coordinate with HR and operations to address

Qualifications

• Five+ years of management experience at a senior level (e.g., Area Director, Program Director).
• Experience supervising multiple residential programs and direct-care staff.
• Strong understanding of Missouri DMH-waivered services and regulatory compliance.

Responsibilities

• Directly supervise Professional Managers and House Managers and oversee residential teams.
• Ensure programs meet regulatory requirements, training, staffing, and documentation standards.
• Coordinate with Recruiting, Scheduling, Training and HR to address vacancies and performance issues.
• Monitor program indicators and implement corrective action plans as needed.
• Complete monthly reports and other required documentation on time.

Skills

Leadership

Operations management

Regulatory compliance

Staff supervision

Emergency response

Communication

Problem solving

Tools

Electronic documentation systems

Reporting software

Microsoft Office

Job description

Area Director – Residential Services

Boone Supported Living is seeking an experienced, dependable leader to serve as an Area Director overseeing residential services for individuals with intellectual and developmental disabilities.

The Area Director provides leadership and operational oversight for multiple residential programs. This position directly supervises Professional Managers and House Managers, supports the performance of their teams, and ensures that each program consistently meets the needs of the individuals we serve. The successful candidate will be organized, responsive, comfortable managing competing priorities, and capable of leading teams through both routine operations and challenging situations.

This is a hands-on leadership position requiring sound judgment, strong communication, accountability, and extensive knowledge of Missouri DMH-waivered services.

Guiding Principles

• Lead with humility and professionalism.
• See something. Hear something. Do something.
• Communicate. Communicate.
• Follow through on commitments and hold others accountable.
• Make decisions based on the health, safety, dignity, and individual needs of the people we support.

Key Responsibilities

Leadership and Staff Management

• Directly supervise approximately 6–10 Professional Managers and House Managers and provide oversight of their residential teams.
• Establish clear expectations, monitor performance, and ensure managers complete assigned responsibilities accurately and on time.
• Coach and develop managers through regular meetings, performance feedback, problem-solving, and corrective action when necessary.
• Promote professional communication, teamwork, accountability, and consistency across assigned programs.
• Ensure managers and direct-care employees receive the training, resources, and support needed to perform their roles successfully.
• Review staffing needs and collaborate with Recruiting, Scheduling, Training, and Human Resources to address vacancies, coverage concerns, and employee performance issues.

Program and Operational Oversight

• Oversee the daily operation of multiple residential programs serving individuals with intellectual and developmental disabilities.
• Ensure services comply with Missouri Department of Mental Health requirements, Medicaid waiver standards, agency policies, individual support plans, and applicable state and federal regulations.
• Maintain consistent oversight of documentation, staffing, employee training, household operations, and service delivery.
• Ensure assigned homes remain safe, organized, adequately staffed, and inspection-ready.
• Monitor key program indicators, identify areas of concern, and develop practical corrective-action plans.
• Complete and submit monthly reports and other required documentation accurately and by established deadlines.
• Coordinate with administrative departments to ensure individuals' medical, behavioral, financial, transportation, and other support needs are appropriately addressed and documented.

Quality Assurance and Individual Support

• Monitor the quality and consistency of services provided across assigned programs.
• Review incident reports, service-monitoring reports, performance data, medication concerns, and other quality indicators.
• Assist managers with preparing for monthly reviews, inspections, audits, and other monitoring activities.
• Ensure identified concerns are corrected promptly and thoroughly.
• Promote person-centered services that protect individual rights, encourage independence, and reflect each person's goals and preferences.
• Build productive relationships with individuals receiving services, guardians, families, support coordinators, healthcare providers, and other members of the support team.

Crisis Management and Compliance

• Provide leadership during medical, behavioral, staffing, and operational emergencies.
• Coordinate appropriate responses to EMTs, APTs, inquiries, investigations, abuse and neglect allegations, and other significant events.
• Ensure incidents are reported, documented, investigated, and addressed according to required timelines and procedures.
• Exercise sound judgment and communicate promptly with executive leadership and other appropriate parties.
• Participate in an administrative on-call rotation and provide after-hours guidance as assigned.

Admissions, Transitions, and Discharges

• Facilitate the intake, transition, and discharge processes for individuals entering, transferring between, or leaving services.
• Coordinate with internal departments and external support teams to ensure transitions are properly planned and documented.
• Help evaluate whether prospective placements can be supported safely and successfully.
• Ensure homes, staffing plans, documentation, and required resources are prepared before services begin.

Performance Expectations

Success in this position will be evaluated through measures that may include:

• Quality and timeliness of required reports and documentation
• Regulatory and agency compliance
• Inspection and service-monitoring results
• Completion of corrective actions
• Staff retention, performance, and training compliance
• Satisfaction feedback from individuals, guardians, employees, and support-team members
• Effectiveness of incident response and crisis management
• Overall stability and quality of assigned residential programs

Required Qualifications

• At least five years of management experience at the Professional Manager, QDDP, Program Director, Area Director, or comparable level.
• At least 10 years of experience supporting individuals with intellectual and developmental disabilities within Missouri DMH-waivered services or a closely related residential-services environment.
• Demonstrated experience supervising managers and overseeing multiple residential programs or worksites.
• Strong understanding of regulatory compliance, incident reporting, employee performance management, and person-centered services.
• Ability to organize complex responsibilities, establish priorities, and consistently meet deadlines.
• Strong written, verbal, interpersonal, and conflict-resolution skills.
• Ability to respond professionally and effectively during emergencies and high-pressure situations.
• Proficiency with electronic documentation, email, reporting systems, and standard workplace technology.
• Valid driver's license, reliable transportation, and current automobile insurance.

Certification Requirements

The Area Director must obtain and maintain all certifications required by Boone Supported Living and applicable regulations, including:

• First Aid and CPR
• Abuse and Neglect training
• Level 1 Medication Aide certification
• Bloodborne Pathogens training
• Positive Behavior Supports training
• HIPAA training
• Any additional training or certification required by the Missouri Department of Mental Health or Boone Supported Living

Work Requirements

• Ability to travel regularly between assigned residential programs and administrative locations.
• Availability to respond to urgent operational needs outside standard business hours.
• Participation in an administrative on-call rotation.
• Ability to attend meetings, inspections, investigations, and support-team activities as required.
• Ability to maintain confidentiality and appropriately handle sensitive employee and individual information.

Why Join Boone Supported Living?

Boone Supported Living provides residential and community-based services to individuals with intellectual and developmental disabilities. Our Area Directors play a critical role in maintaining safe, stable, and person-centered programs while developing the managers and employees who provide daily support.

We are looking for a leader who can balance accountability with compassion, communicate clearly, solve problems, and build dependable teams around the needs of the individuals we serve.

Boone Supported Living is an equal opportunity employer. Employment is contingent upon successfully completing all required background checks, screenings, training, and credential verification.

Must be able to pass Family Care Safety Registry and criminal background check