Area Customer Service Coordinator

Insync Staffing Inc.; Waukesha (WI); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Health savings account

Dental insurance

Vision insurance

Flexible spending accounts

Life insurance

Retirement plan

Job summary

Ricoh is seeking a versatile support associate to handle mail, print jobs, and phone duties across multiple Wisconsin sites. You will drive to various locations, change toner, and coordinate service calls for equipment while maintaining strong customer service standards.

The role requires a high school diploma and at least 1 year of related experience. You will work 8-5, Monday through Friday, with potential for temp-to-hire and mileage reimbursement on approved drives.

Qualifications

• Requires high school diploma plus 12 months of related work experience.
• Post High School education encouraged and preferred.

Responsibilities

• Handle mail and print jobs across multiple sites.
• Answer phones and provide strong customer service.
• Drive a personal vehicle to various site addresses as needed.
• Replace toner in machines and place service calls for equipment.
• Submit monthly expenses with proper coding.

Skills

Teamwork

Adaptability

Customer service

Communication

Problem solving

Time management

Driving

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

Pay rate: $19.00- $21.00/hr
Hours: 8-5pm, M-F
Location: support several sites
Duration: 1 year, with potential for temp to hire

Summary:

• Our sites deliver mail, do print jobs putting them together, answering the phones changing toner in the machines placing service calls for the machines.
• Strong customer service skills, someone who can deal with change, fast learner, deals well under pressure will be successful.
• There is walking to deliver toner and mail lifting 50 lbs.
• Be able to use Microsoft, word, excel, outlook, PowerPoint.
• Work Address: 3000 N GRANDVIEW BLVD, Waukesha, WI 53188 - there are many address that the employee will be working at it’s a driving position
• Dress Code: Business casual for all locations
• COVID Requirements: not at this time
• Driving: Yes, you will need to drive a personal car MVR is needed Ricoh will pay mileage. If an employee is hired directly to Ricoh they would continue to do the same job.
• There is free parking if they have to pay Ricoh would reimburse.

Qualifications:

• Requires high school diploma plus 12 months of related work experience. Post High School education encouraged and preferred
• Could be required to move locations in one day should the business require it. Also, ability to cover accounts between 40-50 miles
• Requires valid, violation-free driver’s license along with reliable transportation and minimum levels of auto insurance coverage
• Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders.
• Must maintain and accurately submit monthly expenses in a timely manner following proper coding requirements.

Knowledge, Skills and Abilities

• Possesses ability to work in a team environment by maintaining positive, productive relationships with co-workers
• Possesses ability to adapt to changing situations, flexibility, high motivation, and sense of urgency.
• Possesses basic math skills.
• Possesses judgment in making sound justifiable decisions and taking action in solving problems.
• Possesses ability to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards.
• Possesses commitment to task by having started and persisted with specific courses of action.
• Possesses excellent oral communication skills by being able to clearly present information through the spoken word in positive and negative circumstances.
• Possesses working knowledge of account services to facilitate job scheduling.
• Possesses ability to comprehend written and verbal instructions from customers and effectively translate to site resources
• Possesses ability to resolve customer related issues.
• Possesses ability to troubleshoot and coordinate problem resolution.
• Possesses proficiency in the use of Microsoft and computers.
• Routinely may be asked to report to an alternate site on any given day which could result in walking, driving or other modes of transportation to that alternate site and a longer commute time that exceeds scheduled shift

Addresses they support:

• 600 Vel R Phillips Ave - Milwaukee
• 9900 W Innovation Drive - Wauwatosa
• 8200 W Tower Ave - Milwaukee
• 3000 North Grandview - Waukesha
• 1500 De Koven Ave - Racine
• 720 E Wisconsin Ave - Milwaukee
• 1055 Corporate Center - Oconomowoc
• 725 American Avenue - Waukesha
• 730 Wisconsin Ave - Racine
• 1525 Howe St - Racine

Benefits: (employee contribution)

• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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