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The Cosmetic Beauty Advisor reports to the Sales Team Manager/Store Manager and ensures the uniform execution of the Belk direction within their store.
Job Functions
- Sales - Responsible for:
- Meeting or exceeding personal sales per hour goals
- Being a role model and demonstrating excellent selling skills and customer service
- Executing successful promotions and special events/pre-sells/GWP’s
- Driving sales through customer clienteling
- Working with store management to optimize business to business
- Achieving assigned dollar line goal
- Identifying and reducing shrinkage in area
- Customer Service - Responsible for:
- Meeting or exceeding SPH goal
- Meeting or exceeding credit application goals
- Thanking each customer by name following a purchase
- Handling each transaction efficiently and accurately
- Providing high-level customer service to support Customer Satisfaction Surveys (CSS)
- Building customer clientele base
- Recording and protecting personal identifying customer information
- General Responsibilities:
- Maintain floor and stock areas consistent with store standards in presentation and hygiene
- Unpack new merchandise promptly, ensuring deliveries do not obstruct customer access
- Set up signage for promotional events timely
- Follow procedures for systems including AIR, counts, markdowns, retickets, inventory control, and RTVs
- Maintain professional dress standards (uniforms) and appearance
- Cooperate with fellow associates and management
- Comply with store policies on attendance, tardiness, and associate handbook
- Accept additional duties or responsibilities during busy times or as requested
- Assist with all non-sell duties as assigned by management
Position Contribution Level
Intermediate Level
Minimum Education & Experience
- No formal education requirement
- Retail experience preferred
- Excellent communication skills
Knowledge & Skills
- Flexibility to work evenings & weekends due to shift rotation
Physical Requirements
- Use of computer keyboard, telephone, and related equipment
- Hand manipulation for removing sensor tags
- Push/pull 100-500 pounds when moving stock carts
- Reaching above/below shoulder level, lifting 25-50 pound boxes
- Ability to apply makeup/treatment to customers' faces
Supervisors
Sales Team Manager or Store Manager
Accessibility
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Equal Opportunity Employer
Belk is an equal-opportunity employer committed to a workplace free from discrimination or harassment.