Arch Tour Guide

Bi-State Development; St. Louis (MO); On-site; Part time

Job summary

Join a leading company as a Tour Guide at the iconic Gateway Arch, where excitement meets history! In this role, you'll engage with guests, leading them on a memorable Tram Ride while ensuring their experience is exceptional. Perfect for enthusiastic individuals aged 16 and above, this position requires a knack for public speaking and a commitment to providing a guest-first attitude. Enjoy benefits including a free Metro Transit pass, discounts, and a $500 hiring incentive for new team members!

Benefits

FREE Metro Transit pass

FREE Parking at Local Garage

Eligible for paid time off after 180 days

Discount at Arch Café

Discount at Paddlewheel Café

Discount at Arch Store

2 St. Louis Riverfront Cruise tickets

Qualifications

• Must be at least 16 years of age.
• Excellent public speaking skills required.
• Ability to stand for 3 continuous hours.

Responsibilities

• Lead groups of up to 40 guests on their Tram Ride.
• Engage guests in a friendly manner while ensuring safety.
• Follow dress code and maintain a professional appearance.

Skills

Public speaking

Communication

Teamwork

Active listening

Job description

Tour Guide, Gateway Arch ($16.30/hr + $500 Hiring Incentive)

Mission

What a rush of excitement it would be to work as a Tour Guide 630 feet above ground! The Gateway Arch is looking for enthusiastic individuals who can effectively interact with guests and ensure a memorable visit to the Arch. As a Tour Guide, you will lead groups of up to 40 guests on their Tram Ride to The Top. Please see the following information about being a Tour Guide at the Gateway Arch.

Expectations

Always have a positive, friendly, and approachable demeanor while having fun! Continually exceed guests’ expectations by always having a guest first attitude. Be prompt and accountable when you are scheduled to work. Follow the dress code by wearing your uniform. Adhere to all policies and procedures of the Gateway Arch and National Park Service. Maintain a professional appearance. Engage incoming and departing guests in a warm, genuine and friendly manner when working as a greeter. Maintain an alert, professional posture when not actively engaged with guests.

Requirements

Must be at least 16 years of age or older. Must pass alcohol and drug screening (to include THC). Must pass basic background check. Must pass math proficiency questionnaire (located in employee application). Must have weekend, evening and holiday availability.

Knowledge, Skills & Abilities

Excellent public speaking skills Ability to follow a script that engages guests on their Tram Ride to The Top Active listening to ensure full attention is given to guests and their current needs Excellent communication and teamwork skills Ability to stand for 3 continuous hours and up to 9 hours a day Ability to walk up and down at least 96 steps on a regular basis

$500 Hiring Incentive

1st payment - $150 following successful completion of 30 days of employment 2nd payment - $150 following successful completion of 90 days of employment 3rd payment - $200 following successful completion of 150 days of employment *Employees must work at least 15.5 hours per week to be eligible

Benefits

All employees receive a FREE Metro Transit pass. Good for unlimited rides on MetroLink and MetroBus FREE Parking at Local Garage Eligible to earn paid time off after 180 days Discount at Arch Café Discount at Paddlewheel Café Discount at Arch Store 2 St. Louis Riverfront Cruise tickets Typical Summer Season (Memorial Day to Labor Day) Hours of Operation are 9 a.m. to 8 p.m. Typical Winter Season (Labor Day to Memorial Day) Hours of Operation are 9 a.m. to 6 p.m. Closed on Thanksgiving Day, Christmas Day, and New Year’s Day Busiest Times of the Year: Last two weeks in March Memorial Day Weekend Fourth of July Mid-June through Mid-August Labor Day Weekend Thanksgiving Weekend Christmas through New Year's Eve *It is important to note that although we attempt to be as flexible as possible in scheduling, it is difficult to receive time off around holidays.

Bi-State Development is an equal opportunity employer.