Arcade Route Technician: Travel-Based Field Specialist

Family Entertainment Group; Philadelphia (Philadelphia County); On-site; USD 28,000 - 40,000; Full time

Job summary

FAMILY ENTERTAINMENT GROUP is seeking a Route Technician to maintain the technical, operational, and guest-ready condition of route-based arcade locations across several partner sites in the United States. You will travel weekly to partner locations, inspect and service games, perform preventive maintenance, and ensure safety and guest satisfaction.

Ideal candidates will have hands-on repair ability, a service mindset, and the discipline to manage tasks across multiple sites.

Qualifications

• The ideal candidate has strong hands-on repair ability and a service mindset.

Responsibilities

• Travel to assigned partner locations on a weekly route schedule.
• Inspect, test, clean, stock, and maintain games, card readers, kiosks, cranes, merchandisers, redemption equipment, and related equipment.
• Complete routine safety checks, preventive maintenance, repairs, and location readiness reviews.
• Escalate complex repairs, parts needs, safety concerns, or partner issues to the Route Technical Manager.
• Diagnose and repair common mechanical, electrical, hardware, software, payment system, and redemption equipment issues.
• Replace parts, adjust settings, test game play, and confirm equipment is operating properly before leaving the location.
• Restock merchandise, prizes, supplies, cards, tickets, and other operating items.
• Support game moves, installs, swaps, refurbishments, conversions, and special projects as assigned.
• Build positive working relationships with partner General Managers and location teams.
• Communicate professionally regarding service visits, repairs completed, follow-up items, and equipment issues.
• Complete service logs, route checklists, inventory updates, work orders, and repair notes accurately and on time.
• Report recurring issues, partner feedback, safety risks, and improvement opportunities.
• Drive a company vehicle to route locations, warehouses, partner sites, and work locations.
• Maintain a valid driver’s license, acceptable driving record, and follow all traffic laws and company driving expectations.
• Keep the company vehicle clean, organized, fueled, stocked, and properly maintained.
• Maintain a drug-free and alcohol-free work status while working, driving, or representing FEG.
• Conduct a weekly "Test Drive" of all assigned games, attractions, and payment/swipe systems to verify functionality, guest readiness, and operational performance.
• Identify, document, and address equipment issues in a timely manner to maximize uptime and minimize disruptions to the guest experience.
• Maintain accurate preventive maintenance, inspection, and repair records.
• Maintain a clean, organized, and professional company vehicle at all times, including routine monthly vehicle cleanouts.
• Ensure all company and personal assets, including tools, parts, equipment, electronics, and valuables, are properly secured and not left visible or unsecured at the end of each workday.
• Maintain appropriate inventory levels of parts and supplies within the vehicle to support operational needs.

Job description

FAMILY ENTERTAINMENT GROUP is seeking a Route Technician to maintain the technical, operational, and guest-ready condition of route-based arcade locations across several partner sites in the United States. You will travel weekly to partner locations, inspect and service games, perform preventive maintenance, and ensure safety and guest satisfaction.

Ideal candidates will have hands-on repair ability, a service mindset, and the discipline to manage tasks across multiple sites.